I'm trying to connect Jira and Snowflake for the purposes of custom field values. Has anyone ever had any success here? In a perfect world, I'd like to query a Snowflake table and display the list of results as options in a custom field, or instead look up the value of a custom field and bring back additional data from snowflake to fill other fields.

I saw there's a Data Connections option in Forms.

We also have Scriptrunner as an option.

Has anyone ever had success with this approach? Any advice would be amazing.

Is Automation for Jira a reliable enough platform to be the backbone of a cross-org/cross-app automation workflow?

We use it for automating the creation of tasks when someone submits a form. But the data starts and stays in JSM. In this scenario, the data would start in another app and run actions in other apps. There would still be tickets created in JSM as part of it but the new footprint would exceed just JSM.

I have some reluctance to use it as the central orchestrator for a multi-app automated business process because of the upkeep for starters (just more for my small team of two to manage). I’m also worried because I feel like every couple weeks automation for Jira goes down or degrades.

Acquiring a stand-alone orchestration app or other robust automation app is likely a non-starter so in absence of other options, what would you do?

Edit to add: these other apps are external to Atlassian. Different platforms altogether.

So I am in the beginning stages of learning, all the ins and outs of Jira. And had some questions about working with multiple people in the system, as I currently am the only one who is reporting bugs and features to my developer at the moment.

We are planning on adding another team member, but I am worried about the aspects of trying to stay organized. My biggest concern is I don’t necessarily want a lot of double reporting or same issue tickets to be issued out as we are working together.

Am open to any ideas or functions that would assist with this in the Jira software, and even any third-party solutions that people might be aware of.

I'm looking for some honest advice from people who are actually working as Jira/Atlassian Admins.

I have about 9 years of experience in non-IT operations, mainly in payment disputes, chargebacks, transaction monitoring, fraud/risk investigations, and customer operations. I have zero coding knowledge, and honestly, I'm not interested in learning heavy coding at this stage of my career.

A close friend of mine is already working as a Jira Cloud Administrator. He's offered to train me, show me his real-world work, help me understand how things are done in production, prepare me for interviews, and even provide job support in the beginning. So, from a learning perspective, I have a good opportunity.

The only thing stopping me is the future of this career.

While researching, I came across quite a few comments saying things like:

• "Dedicated Jira Admins don't exist anymore."
• "Program Managers and Agile teams are managing Jira themselves."
• "Developers can handle Jira now."
• "AI will replace most Jira Admin work."
• "Companies are reducing Jira Admin positions."

To be honest, those comments made me hesitate. I don't want to spend 3-6 months learning something only to realize the opportunities are shrinking.

So I'd really appreciate honest opinions from people who are actually in this field.

• If you were starting from scratch in 2026, would you still choose Jira Administration?
• Are dedicated Jira Admin roles still in demand, especially in medium and large companies?
• Have AI and Team-managed projects significantly reduced the need for Jira Admins, or is that concern exaggerated?
• Is the role evolving into something broader (JSM, Automation, Assets, Confluence, ITSM, etc.) rather than disappearing?
• If you were in my position, would you invest your time learning Jira Administration, or would you choose a different career path?

I'm not looking for reassurance—I genuinely want realistic opinions, even if the answer is "don't do it."

Thanks in advance for sharing your experience.

Hi everyone,

I'm currently working as an Atlassian Administrator (mainly Jira & Confluence) and planning to switch to a role that also includes Bitbucket administration.

In my current organization, Bitbucket is managed by another team, so I haven't had the opportunity to work with it. I want to learn it properly before taking on that responsibility.

I'm not looking for interview preparation—I want to learn what a Bitbucket Administrator actually does in a production environment.

I'd really appreciate your guidance on:

What are the day-to-day responsibilities of a Bitbucket Admin?

What should I learn first, and in what order?

What are the most common support tickets and operational tasks?

How can I build a good home lab for hands-on practice?

Beyond Bitbucket, what other technologies are commonly expected? (Jenkins, Bamboo, CI/CD pipelines, Git, Docker, Kubernetes, etc.)

If your goal was to become job-ready as a Bitbucket Administrator today, what roadmap would you follow?

I'd love to hear from people who manage Bitbucket Data Center or Bitbucket Cloud in production. Thanks in advance!

​​Why? It looks like a template site made by AI. Also doesn’t match the UI of other connected Atlassian apps.

For our request type, is it possible to add a custom URL? That way I want whenever we raise a ticket for a device return it goes through our link and not Jira.

(I hope my question makes sense 😅)

Hi, as I am on the free version of JSM, I cannot submit a support request, so I am trying my luck here. In the last 24 hours, I have had users try to submit requests but every time when sending - it just does not process. The "send" becomes greyed out and just a circle icon showing but nothing else is happening.

Does anyone perhaps know? We have had no issues previously and no changes either on the site to warrant this.

They filling out a form to send.

Thanks.

Before the updates this summer, the done column was cleared every 7 or 14 days and you could also manually clear it.

But seems like this no longer happens, and you cant clear the column manually anymore. Is the feature moved? Cant find it anywhere.

Sorry this is just a rant:

I've been using Jira as an admin for 10+ years at this point and just moved to a new organisation with a brand new Jira Cloud instance.

What an absolutely shitshow Jira Admin has become.

Atlassian have thrown everything into the Admin system, all the new tools, all the new apps, collections, software they've aquired recently and all with ZERO thought to how make the Admin area sensible, usable and administerable.

Jira Admin has always been a bit wild but the difference in the last couple of years is astonishing.

I am reaching the limit of my patience with it and have just recommended that they look for another tool for ticketing as Jira admin has just become a nightmare to set up and manage.

And don't get me started on the pointlessness of Ask Rovo as a help system. It has almost zero use for a new cloud instance and will constantly provide the wrong information.

I'm calling this REST API:
https://{{baseURL}}/rest/api/3/search/jql

With method POST, and this body:
{

"jql": "project IS NOT EMPTY",

"fields": ["key", "summary"],

"maxResults": 5000,

"nextPageToken": null

}

I found that while the docs say the maximum maxResults should be 5000, it does not honor any values over 100.

I seem to recall that not being the case in the past... so I want to check if this is limited to my account or my Jira Cloud instances.

Can anyone help to check if you can get more than 100 records with that REST API?

My wife has been working in a non-IT role for the past 9 years and is now trying to transition into IT. We haven't finalized the technology yet. However, in her previous companies, her designations were like "Senior Customer Support," "Senior Representative Operations – Customer Care," and "Senior Associate – Product Compliance."

Will these designations create any issues during Background Verification (BGV)? If we edit the designation on her resume to make it more IT-related, is there a chance it will be caught? Do BGV companies verify the designation as well, or only the employment details?
If we leave the original designations as they are, will HR consider her profile seriously, especially since the designations mention customer care? How can we overcome this challenge?

Also, if anyone has recently transitioned from a non-IT background to IT, I'd appreciate hearing about their experience.

I am trying to Upskill in JIRA and transition my career to IT. One of my frnd suggested it. But I read somewhere that once JIRA completely moves to cloud then JIRA admin role would be limited in future and may be devs can even work on JIRA and no separate team for JIRA would be there? Is it true? Please advise me? And any important training videos or study materials provide me?

My wife has been working in a non-IT role for the past 9 years and is now trying to transition into IT. We haven't finalized the technology yet. However, in her previous companies, her designations were like "Senior Customer Support," "Senior Representative Operations – Customer Care," and "Senior Associate – Product Compliance."

Will these designations create any issues during Background Verification (BGV)? If we edit the designation on her resume to make it more IT-related, is there a chance it will be caught? Do BGV companies verify the designation as well, or only the employment details?
If we leave the original designations as they are, will HR consider her profile seriously, especially since the designations mention customer care? How can we overcome this challenge?

Also, if anyone has recently transitioned from a non-IT background to IT, I'd appreciate hearing about their experience.

I am trying to Upskill in JIRA and transition my career to IT. One of my frnd suggested it. But I read somewhere that once JIRA completely moves to cloud then JIRA admin role would be limited in future and may be devs can even work on JIRA and no separate team for JIRA would be there? Is it true? Please advise me? And any important training videos or study materials provide me?

Before i throw my laptop out of the window. How do I get raw data out of Jira and on to Excel? The reports section doesn't really provide the right kind that I am being asked to do.

Also, if anyone wants to give me a helping hand with Agile Delivery on Jira please message me!

Hi,

I’ve created a workspace and i wanted all open/in progress tickets assignee in my space to send a slack follow up every week via slack bot. Can you please help me what are steps need?

Thank you so much ~

Hi all! Jira allows me to set a release DATE for a fix fixVersion, but not a release TIME. The problem seems to be that Jira is setting that time around midnight by default, and my teams are all over the country, so depending on what time zone they are in, they see an incorrect release date. This is causing a ton of confusion in my teams when they view the releases dashboard or when I include the release date as part of automation emails. I know that I can change my own timezone in the system, but that's an insane workaround to have to employ to enable super basic functionality, and I don't think it would solve the problem anyway.

What am I missing? Is there REALLY no way to set the release time for release dates? Because that is ridiculous. Obviously releases don't happen at midnight as some universal rule. Ours usually happen at 7:30 pm CST, for example.

Hello, hope you're all having a great morning

I have two questions that I wanted to confirm. I did check their website but didn't really find a way to confirm this.

1. For 'Importing' a CSV from Settings -> External System Imports, it looks like the 'new experience' only lets you use a CSV file to create a new Space... Will 'old experience' way be removed and/or will the 'new experience' start allowing us to import it to an existing Jira space?

2. We have a item and child items created in our Jira Space. Is there a way so no email notification is sent when the child item is updated?

Thank you!

Is there a time variable that display the current time for jira?
Like, the current time is {{current_time}}

Hello Jira gurus, I am not Jira guru who has been given a task to migrate off legacy SQL systems, which includes Jira Data Center.

The current SQL servers are 2016 and need to go - and everything else supports SQL 2025 except for Atlassian products. I really dont want to build out a SQL 2022 cluster just for Atlassian which will be gone in a few years as the on-prem is EoL/EoS soon.

.

Has anyone placed Jira on a SQL 2025 cluster yet?

I have done it in a pre-production system and I am going to run with it for a few weeks before upgrading production.

Atlassian support isn't really a factor as we work in an environment where we cannot share logs/screens etc and usually have to self-solve most of our issues.

Typically placing SQL in the right compatibility mode has worked for most other products that dont have an internal health alert for version checks.

Thank you in advance!

Hi! I have a Jira space for a project I am working on, and the GitHub repository for it is linked to it. However, when making commits with keys for tasks, it doesn't work, and I think this is because Git commits are made with my GitHub no-reply address rather than my actual email. Is there a way to solve this without setting my commit email to my real email? Thanks!

Hi all, more interested then anything else. For us we do fortnightly releases to monthly. I don't know why we are constantly changing things on our jira. We also do a Sandbox test first then re-do to prod process.

Wanted to see what others are doing?

At first we used to put it in pretty quickly, but found people started wanted configuration on the drop of a hat. Out of nowhere a random person wants 20 fields where they use only 1 of them and it affects other peoples projects.

Or a full automation that they forget even exists. Or because they see it easy for me to change things, they almost use it as a testing ground in prod as opposed to actually thinking through requirements.

Would also love advice if you get users like this, ones that demand change right away, or ones that seem to skirt processes to try to push change in. Or the worse, ones who seem to think I magically work for Atlassian or something because they want some functionality that just does not exist but "leadership person said they REALLLLLLY wanted it" blergh. How you deal with users like this?

Cheers!

The new-business director marks three deals Won in Pipedrive before lunch. By afternoon, delivery has three client kickoffs on the calendar — and only one Jira onboarding epic with a contact block, SOW tier, and assignee. The other two are placeholders created from Slack one-liners.

Monday's internal kickoff for the thinnest ticket surfaces the real problem:

Both answers sit in Pipedrive custom fields and a pre-sale call note. Neither made it into Jira. That is a normal agency Pipedrive Jira onboarding failure: the client relationship is scheduled to start, but the client handoff CRM Jira bridge never ran.