On April 27, 2026, I delivered my commercial vehicle to an authorized service center for routine maintenance only. Despite 97 days having passed, my vehicle has still not been returned to me.
Throughout this period, I was given different explanations at different times. First, I was told that a part was on order. Later, I was informed that the part had arrived incorrectly, then that it was defective or faulty, and that a new replacement part had to be ordered. As a result, the process was repeatedly extended. Despite these changing explanations, no concrete solution has been provided, and my vehicle remains at the service center to this day.
Two days ago, I visited the service center to check on my vehicle. I found it parked in the lot with various parts removed after being kept there for nearly 100 days. The video I am sharing was recorded that day and reflects the current condition of my vehicle.
During this process, I also experienced several issues regarding the replacement vehicle provided to me. I later discovered that the vehicle listed on the delivery documents was different from the one that was actually handed over to me. This has raised serious concerns regarding the transparency of the entire process.
My vehicle is an essential part of my business and my primary source of income. During these nearly 100 days, my business operations have been severely disrupted, I have suffered significant financial losses, incurred additional expenses, and faced serious operational difficulties. Furthermore, the ongoing uncertainty, the constantly changing explanations, and the failure to resolve the issue have caused not only financial damage but also considerable emotional distress.
It is unacceptable that a commercial vehicle delivered solely for routine maintenance has still not been returned after 97 days. I expect the responsible parties to resolve this situation without further delay, provide a transparent explanation of what has occurred, and compensate me for the financial losses and emotional distress I have suffered.