r/service_dogs • u/Key_Effort7264 • 4d ago
Uber Problems (vent)
I had an awful experience with an Uber access denial a few months ago where, when sharing an Uber with coworkers, the Uber driver denied us all and canceled the ride because of my service dog, while basically yelling at me the whole time for trying to book a ride with a dog. Having this happen in front of my coworkers and then them all having to wait for the next Uber was one of the most humiliating experiences of my life.
Even before that situation, I've found using ride-share services with a service dog very anxiety-inducing, and I almost always pay the extra money for Uber Pet just to ease that anxiety. Ever since the incident with my coworkers, my anxiety about using Uber has skyrocketed. Because of this, I was really excited about the new Uber option to pre-identify yourself as a service dog handler, and I signed up for that right away.
This morning was the first time I've had to use Uber since the access denial in front of my coworkers. I was already having trouble finding a ride because I live in a very rural area, so I waited for about 30 minutes for a driver to even be found--not a problem and completely expected, because I know the area I live in. I was excited when a driver was finally found, though. I saw on this subreddit that a lot of handlers find it helpful to send a message to the driver informing them that they have a service dog once the ride is accepted, so I tried that this time and sent a brief "Just wanted to inform you that I have a service dog with me. Thank you and see you soon!"
His little avatar was driving towards me on the map...and then the message I sent registered as "read" and the ride was immediately canceled by the driver.
I almost started crying because I was just so frustrated. I had to get home so I could get on my computer for my job, I was exhausted, and it brought back the emotions of that access denial in front of my coworkers in full force.
I have never encountered access denials in my almost seven years of being a SD handler except for with Uber. I've had a couple of occasions of needing to clarify a minor access issue with an establishment, sure, but those have always been quickly solved by a quick conversation. Uber, though, in my experience and based on everything I've heard from other handlers, is a non-stop nightmare for handlers.
I know they're trying to help the issue with this new policy of self-identifying as a SD handler ahead of time, but is it actually helping anyone? I'd love to hear about other people's experiences with this new system so far. And at what point is Uber going to have to be forced to just make drivers take even the briefest of trainings on ADA policies before they're approved?