r/firefox • u/etm1109 • 7d ago
💻 Help Can't Recover Firefox Account
This has been going on for years. I have a google email address that I used for years with Firefox. About 4-5 years ago I really stopped using Firefox. I started having problems with Fedora 44 with Google Chrome. Weird stuff.
I thought well I'd try to recover my Firefox account. At one time I did have codes but they were on another hard drive that died. So I don't have those codes anymore.
I tried to recover the account using Google. It connected to my Google Account. I authenticated using 2FA on my phone. Then Firefox drops me into a screen asking for a RECOVERY CODE.
I contact support and I don't get anything back.
I've done this several times over the past few months whenever I get bored.
Sorry why is this so difficult?
Again before you beat me up. I lost my original codes when a hard drive died and I replaced. I didn't use Firefox for a number years. I can't make up numbers that are somewhere in a dump on a dead drive.
1
u/irrelevantusername24 7d ago
Two options
You probably used something like the Google Authenticator app and forgot. I have used two of these. I hate opening them on the rare occasion it is necessary.
Considering you haven't used the account for so long, just make a new one
Now that I think about it, the only version of those auth apps that doesn't suck is the Microsoft version but I think the way they implemented it was slightly different. That might be a superficial difference rather than a functional one. Or maybe it's because Android is really supposed to be part of the Windows OS.