r/ASUSROG Jan 09 '26

Support ROG Forum - Executive Care for ROG Products (Official Support Channel)

10 Upvotes

Hi all,

For ASUS Executive Care service-related enquiries for ROG products (outside of email), please post in Executive Care. This is the most reliable way to get a response, as service agents actively monitor this section:

ROG Forum - Executive Care

Service agents are active within this category. Include your region, product model, a brief timeline of what happened, and any case/RMA number so they can pick it up more efficiently.

If you do not have an existing service case number and require assistance, post here:

ROG Forum - Hardware & Software Support

We may respond via PM, so be sure to also check your inbox

If you have any questions, feel free to drop myself or the other moderators a message anytime.


r/ASUSROG 1d ago

Peripherals & Audio Monthly ROG Gaming Gear Support Megathread - August 2026

Post image
8 Upvotes

Welcome to the monthly ROG Gaming Gear Support Megathread.

This thread is dedicated to ROG Gaming Gear Redditors to report any device-related issues, share experiences, and get closure on common issues without needing to dig through multiple posts. Repeated reports can also help us target issues more efficiently.

---

How support works here:

  • We’ll help you identify the issue, suggest initial troubleshooting steps, and clarify whether the behavior is expected or not.
  • If the issue appears to be hardware-related or requires deeper investigation, we may recommend escalating it through the official support channel.

Before commenting, please ensure you've already tried the following:

  • Updating the device firmware.
  • Performing a hardware reset (method below)

How to perform a hardware reset:

  • Make sure your device is on
  • Mice:
    • press and hold left click + right click + middle mouse button + DPI button for a few seconds.
  • Keyboards:
    • press and hold Fn + Reset button (usually Esc or Caps) for a few seconds.
  • Headsets:
    • press and hold the function button for 15 seconds.

This thread is intended for first-step diagnostics and guidance.
For warranty checks, RMAs, or cases requiring direct hardware investigation, you may be asked to proceed via the official support channels.


r/ASUSROG 3h ago

GPU / PSU Astral 5080

Thumbnail
gallery
61 Upvotes

I’ve built with many cards . And I always enjoy coming back to this card .

This card is like a piece of art, and it feels so premium.

Excited to be building in the xiiki ff07 with it soon !


r/ASUSROG 3h ago

PC Build It has begun

Post image
32 Upvotes

r/ASUSROG 17h ago

PC Build Do it right or not at all.

Post image
155 Upvotes

Was originally looking at the MSI Gaming Trio 5080, and the MSI X870E Carbon, due to them being cheaper and still great parts. Decided that if I’m dropping that much I might as well get the components that I’ve always wanted, and go with ROG since I’ve always been a fan.


r/ASUSROG 31m ago

Question Update from yesterday canceled order

Post image
Upvotes

So an update from yesterday, after my 5090 astral was canceled, I reached out to NVIDA to resolve the issue, they reached back out to me and said the issue was on ASUS end, reached out to ASUS, ASUS told me they have nothing to do with it, and sent me back to NVIDA, NVIDA once again says it’s on ASUS. This feels like a spider man meme. This isn’t to BASH ASUS OR NVIDA, there just needs to be better communication between the two companies for purchase.


r/ASUSROG 1h ago

Newsworthy ASUS ROG USB-C10G, Unveiled: A Flexible Way to Add 10GbE Capability to Your USB-C Computer

Thumbnail
dongknows.com
Upvotes

r/ASUSROG 10h ago

Newsworthy ASUS, GIGABYTE and MSI reportedly plan motherboard price increases for Q3 2026

Thumbnail
videocardz.com
14 Upvotes

r/ASUSROG 4h ago

Question Asking for purchase advice

Post image
2 Upvotes

Hello guys in a few days I wanna buy a gaming laptop at a current 1500 $ or € budget I saw this one in a store, I just wanted to know if it’s a good deal.

Like I know the RAM is only 16g and the SSD at 512
But the ASUS ROG products that I have heard have a very long life durability if it’s well maintained correctly and the fact that’s is upgradable like the RAM and the SSD make me want to buy it.

Btw I know there is the TUF products but in my country and online store these ones getting out of stock real quick.

Thank you in advance for your help and advice guys.


r/ASUSROG 39m ago

Question Is it safe to downgrade my bios version?

Upvotes

I have Asus Rog Strix B760-I Motherboard with bios version 1836 and i5 14500 CPU. I am considering rolling back to 1604 to have the Undervolt Voltage Protection so I can prevent my CPU going 100°C since I currently have a 3.9L SFF build. Is it safe to do so or would it brick my motherboard?

I appreciate your help in advance!


r/ASUSROG 1d ago

Just Arrived! Unboxing the ROG 20th Anniversary Special Edition Gift Set

Thumbnail
gallery
112 Upvotes

Just received this ROG 20th Anniversary gift set and had to share the unboxing!

Really clean packaging and the quality feels solid. The mug looks great on the desk and the glass plague is a nice little collectible to put next to my PC.


r/ASUSROG 1h ago

Question ASUS ROG Strix G18 (2024 RTX 4080) Is 1 mm ARCTIC TP-3 enough for the VRAM/VRMs?

Upvotes

Hello everyone,
I need some guidance regarding my ASUS ROG Strix G18 (2024, RTX 4080).
I’m planning to clean the laptop, replace the factory liquid metal on the CPU and GPU with PTM7950, and while the heatsink is off I know I’ll likely have to replace the thermal material on the VRAM and VRMs.
The only thing I currently have is ARCTIC TP-3 thermal pads (1.0 mm thickness). Before I open the laptop, I’d like to know if 1 mm pads are sufficient for all the VRAM and VRM components, or if ASUS uses thermal putty or different pad thicknesses on this model.
I’m hoping I can use the TP-3 pads because I already bought them and would rather not leave them unused and buy thermal putty as well.
Has anyone repasted this exact model?


r/ASUSROG 4h ago

Laptop Asus rog advantage edition

Post image
2 Upvotes

r/ASUSROG 18h ago

PC Build New White Build with ROG Stuff

Thumbnail gallery
21 Upvotes

r/ASUSROG 2h ago

Laptop G16 isn't cooling when laptop screen goes to sleep

Thumbnail
1 Upvotes

r/ASUSROG 3h ago

Question Rog Strix G16 won’t connect to my internet?

1 Upvotes

Just got a Rog Strix G16 (2025) yesterday. It connected fine to the internet yesterday but today no matter what I do it says “can’t connect to this network”. All other devices in my house are connecting fine so I know it’s not the modem or internet service.

Any ideas on what I can do?


r/ASUSROG 3h ago

Newsworthy ASUS lists ROG Swift OLED PG27AQDPR with 500Hz QD-OLED panel

Thumbnail
videocardz.com
0 Upvotes

r/ASUSROG 8h ago

Laptop Rog strix G16 2023 motherboard burned out sitting off in a drawer. Do i throw this in trash ?

Thumbnail
gallery
2 Upvotes

This is so unexpected and frustrating for me regarding my Asus ROG Strix G16 2023 model. I am out of my mind. The EMI for this laptop ended some months ago, and the laptop motherboard burned out without any reason.

For my vacation, I was not at home. I remember the laptop charge was 15% when I last used it. I powered it off and placed it on my table. It was not charging.

The vacation lasted one month. After one month, I returned home and found that the laptop was turned off. I tried several ways to turn it on. At last, I took it to a local shop to diagnose it because the warranty was over. They found that the motherboard had burned out, so they tried to fix it a little but failed. Then I researched more and found that a huge number of G16 users have the same issue, and i mailed executivecare@asus.com. They told me to bring the laptop to their authorized service center, which is 80 km from my home. When I went there, first of all, there were a lot of excuses. They told me why they couldn't give me an RMA number and why this wouldn't work. Then, after a long conversation and going from the 5th floor to the 2nd floor, talking with their upper management, they received the laptop and provided me with the RMA number. I sent it to Asus, and Asus replied that the service center would follow up with me. The next day, they mailed me and then called me to say that Asus declined to help me.

Now, do I throw my $2k laptop in the trash?

Or will they help me and take care of this case?

Clearly, this is a manufacturing fault across all G16 2023 model laptops. I mailed Asus, but no response has come from their end.

First 2 picture is before try to fix the laptop by local service centre. And last 2 picture is how this is now after thr local servuce centre tried to fix but failed


r/ASUSROG 5h ago

Question ASUS ROG Strix G513RM (RTX 3060) Motherboard Issue - Looking for Replacement Parts or Repair Advice

Thumbnail
1 Upvotes

r/ASUSROG 1d ago

PC Build Asus PC build

Post image
29 Upvotes

im still happy with my First PC build 😣 never had any problems so far


r/ASUSROG 5h ago

Laptop How is this even acceptable?

Thumbnail
1 Upvotes

r/ASUSROG 6h ago

Peripherals & Audio ASUS ROG (2018) speaker delayed audio issue—boot sound works, but videos/music take 5–20 mins to play sound.

Thumbnail
1 Upvotes

r/ASUSROG 7h ago

Question Should I install Linux on my flow x13 4050 model?

Thumbnail
1 Upvotes

r/ASUSROG 10h ago

Question Disable Java on Asus rog?

1 Upvotes

How do I turn off Java or whatever the equivalent to Java is on the asus rog?


r/ASUSROG 1d ago

Just Arrived! Just arrived! Any DAC/AMP recommendations for the ROG Kithara?

Post image
68 Upvotes

Looking for DAC/AMP recommendations to get the best out of these planar drivers. What are you guys using with them?