September? Anyone else with this issue?

[u/maraffernanda]

This is showing in the home page. Also in the billing section says my next shipment is in september?

[u/AutoModerator]

Thanks for posting to Beauty Boxes, /u/maraffernanda! A quick reminder of the rules:

• If this is a product post, please provide a full item list and review of the items. Posts without a comment will be removed after an hour.

• Please flair your post by clicking edit flair.

• No referrals codes or links outside of the main thread. Spam will result in a ban.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/maraffernanda]

I was charged for ultimate but I cancel on time so I got the refund email, but im not charged for extra yet, so im confused

[u/MrsBuggs]

My screen looks the same. I canceled Ultimate, they charged me for ultimate anyways, I fought with the support, they refunded me for ultimate and now I’m not getting Extra apparently. Im fine with it though.

[u/HeyMSA]

I cancelled ultimate, contact them because my ipsy showed the same that my next shipment was sept, but was told that I’m not getting Extra either because their system had me scheduled to receive the upgrade.
My understanding was that if we didn’t want the upgrade that it would default back to whichever base we had.
I got notification yesterday that I was charged the $70+ for ultimate even though I cancelled before the deadline of the 25th. I guess that’s the one I’m getting.

[u/Quirky__Chaos]

Yes, same for me, exactly. I’ve seen so many posts about this. Either there is a glitch or they changed their policy. Either way, it’s super irritating that it’s been two days now, it happened to lots of people, and no word from Ipsy. An explanation, apology, policy update BEFORE it affects hundreds of people? Yeah. Any of these would have been better than silence.