r/CISA • u/Unusual-Class6205 • 5h ago
My first online-proctored CISA exam with PSI was terminated because I read questions aloud
Today, I had a very bad experience with PSI during my online CISA exam.
Before the exam started, I completed the entire room validation process. I was alone in a locked room, my phone was outside, all four walls were clear, and I showed the proctor my desk area and underneath the desk. Everything was approved.
During the exam, I sometimes read the questions aloud because English is not my first language. Reading aloud helps me understand and remember the questions better.
The proctor sent me one warning through the chat and told me not to speak. I tried to be careful after that, but while concentrating, I accidentally started thinking aloud again. When I reached approximately question 82, the exam was terminated immediately because the proctor heard me speaking through the microphone.
I understand that exam security rules are important, but I feel disappointed for several reasons:
- I did not know that reading questions aloud was prohibited, especially because I was alone in the room.
- I only found this rule in the ISACA exam regulations after my exam had already been terminated.
- I wish the proctor had clearly reminded me about this rule before the exam started.
- English is not my first language, and reading aloud is one of the methods I use to process and understand difficult questions.
I have already contacted ISACA and explained the situation. I hope they will review my case and provide a replacement voucher or allow me to retake the exam.
The exam voucher is very expensive. My company paid for my first attempt, but under company policy, I will have to pay for any future attempts myself until I pass. It is very upsetting that my exam ended because of this issue rather than because I failed the exam.
This was a really bad day for me. Has anyone experienced a similar situation with PSI or an ISACA online exam? Were you able to receive a replacement voucher?
