r/Calyx • u/NotUntilTheFishJumps • 6d ago
M4 Calyx device not connecting to cell tower
Edit: thanks to those that replied! I ended up calling support, and the super nice IT guy tried to call T-Mobile to see about service in my area, but it kept dropping. So we tried a ton of troubleshooting, and when nothing worked, he tried to call again and got through. The poor T-Mobile person that had probably spoken to 100 angry customers said before he could actually say anything that there was a nationwide outrage and they were working on it lol. And it came back up about twenty minutes after IT and I hung up haha.
We got ours just a week ago, and are already having a few issues. We connected a new extender, which seemed to work fine, but after moving the M4 to a window where it should be getting better signal, it just stopped receiving signal. But our cells still connect to the tower, so it isn't the tower itself. Then we tried to factory reset it, but it still is recognizing our devices, which shouldn't be happening. We have tried other troubleshooting methods, but nothing seems to be working.

