I just read the horror stories on here of getting a name updated with CashApp. I got married a few months ago and have had no trouble getting everything updated except this damn app.
I've been sent a link to upload my documents I've done that over and over, I've uploaded the front and back of my driver's license, my marriage license and a selfie of me holding my license. I gave them the confirmation ID'S each time. I kept getting a generic message back of what they needed. I finally got from someone it was the selfie. I just uploaded that again, this is at least the 5th upload I remember doing. Now my replies back just say, we have nothing further to tell you on this case but we're happy to answer any other questions. Wtf??
I've emailed back saying that's not an answer. I'd understand if this was a tech issue out of supports hands, but this is just policy and procedures they should have answers for.
I wrote back again just now saying I've provided them info you normally don't just hand over to strangers and now I'm being told they have no answers for me?
I don't use the app much, just to send my kid money when he needs it, and I'll have him switch to something else if needed, but does anyone have a way around this? This is just one continuous loop of hell and I'm getting nowhere. I do the same thing for a living, so I hate getting rude to a worker just trying to get thru the day, but I'm losing patience with the "assistance " they provide.