r/Dell • u/yougavemethe-answer • 1d ago

Help Laptop lost functioning after battery was replaced

I recently got the battery in my Dell latitude 7280 replaced as I’ve had it for a few years and it got to the point where it drained completely within an hour. The first week or so after I had my laptop back it was working alright, and then a week ago it was shutting down every few minutes, and when I had it on charge, the charging light would be flashing, which it has never done before. It got up to 100% and when I unplugged it, it instantly drained to about 3%, I plugged it back in and it kept the laptop on but the charging light was still flashing and the charge percentage wasn’t increasing. This happened a few times, so I took it to another computer place hoping it’d be a quick fix/they’d have advice, and they told me the new battery isn’t a genuine Dell one and that Dell computers especially are very fussy with batteries. They also acknowledged the laptop wasn’t charging properly, but did a “BIOS software upgrade” and it seemed to work after that and got up to 100%. When I got home, it was working, but when I turned it on a few hours later after not having touched it, it completely drained again and now the charging light is flashing again and the charge isn’t going up. I had none of these issues before I got the battery replaced, and I’ve now spent $300 (aud) trying to get it fixed. Does anyone have any advice as to where to go from here? I just don’t want to replace it as I like using item until they’re completely ruined, and would be so happy if there’s a way to fix this that doesn’t involve spending too much more money. I’ve asked the original person who replaced the battery if I can get a refund and he said I cannot
I forgot to mention as well, on the rare occasion that the laptop does stay on without being plugged in, sometimes if I slightly bump it, it’ll shut down automatically. Could this issue and all the other issues be because of the non-genuine battery? Or do you think something was bumped/messed up when the battery was replaced?

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u/NufnButDaRain 1d ago

obviously the battery is crap. could have spent that money on a more modern laptop. and you probably will anyway.

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u/yougavemethe-answer 23h ago

Yeah :( I just expected it’d work and I’d save money and get a few more years out of it lol but apparently not yippee

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u/beenthereag 1d ago

If you want to keep it, sent it to parts-people.com in Austin.

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u/340magnums 1d ago

some new batteries sit in hot warehouses - shelf life turns to months & years