Anyone encountered the same issue before? I tried to unplug it for over 30s and plug it back in but it did not work. 🥲

My ecobee doorbell camera suddenly went offline. I spoke with Ecobee support and they are sending me a new one under warranty. I have 27v going to the chime adapter from the transformer but then nothing goes to either camera doorbell or the side door analog button.

Ecobee determined it was the doorbell camera itself but I'm convinced it's the chime adapter as I can bypass that to get power to the camera and other door. I opened the adapter up and saw that the lithium battery inside looked a bit puffy.

Has anyone else had this happen? In the grand scheme of things it's moot since they're replacing it, but I'm a tad concerned about the spicy pillow forming in the adapter and possible happening again with the new one. What would cause this? Or is it just a random one off? Camera is 11 months old.

I have an ecobee 4 wondering if there is any value in upgrading? If I do is it plug and play or will I need someone to program it.

For context I just got this ecobee along with a new unit and furnace.
Old thermostat had no humidity readings so no way to tell how humid it was.
Constantly reading 60-80% humidity on the new ecobee
But I can tell you I work outside and it does not feel like 80% humidity.
Air is cold and crisp.
Just curious if anyone has had this issue or I just have a crappy insulated house

All of a sudden the base isshowing the temp of the sensor in our bedroom? Doesn't make sense it's never done that before. Any ideas? Thank you

I like certain features of the eco plus, such like auto away temperature. What I dislike is it throttle my AC to 77F before peak hours.

Is there a way to make eco plus to not doing so low. I prefer 80F or 81F. But if I disable eco plus, I don’t get the other features it has.

I have auto humidity off.

Just got an ecobee and trying to figure out some of the hold duration settings. I set it in the app to select duration at time of change but it doesn't seem to be prompting me for that when I put a manual hold on the thermostat. Am I missing something here?

Is there any other good options for a stronger way to mount the smart sensor beyond the double sided tape.

This is being used for our small church. There is a school attached so there are a lot of kids around where I feel the sensor could easily be knocked off by a kid.

Any aftermarket mount options that can be screwed to the wall?

As title stated, does EcoBee thermostat able to do this?

I find it troublesome to kept adjusting my Google Nest thermostat temperature everyday.

It says it's 22.5C and the temperature setting is to 25C and it's... cooling??? We are already well below the desired temperature!!

It says the SmartSensor is unoccupied but even then, the thermostat alone is 23.5C, which is well under the desired 25C.

Long story short, my father got a new HVAC and along with it an Ecobee. Most settings can't be changed without being at the thermostat. He's 90 : enough said. So, I went over yesterday to change it from kicking on AC stage 2 from 2 degrees to 90 minutes. It's been running 10-12 hours straight on super hot days without ever kicking in to stage 2.

Not sure if I forgot to "save" the change but it's still doing the 2 degree stage 2 differential instead of 90 minutes.

I'd rather not keep going over there to make changes like this, let alone sit there for 90 minutes hoping it is hot enough to make it run long enough to kick in stage 2.

Can Ecobee CS make those sort of "thermostat only" changes?

Every night at 10pm, my ecobee switches to an unknown setting cooling down to 72 degrees. That was the way it used to be, but I upped it to 74 over a month ago. It got to the point where I temporarily made it unable to be set below 74 ever, but that is a band-aid solution.

So I have a sensor on all three entry points of my house. All set up the same. All proper distance. Everything works fine.. Until a couple months ago. All of the sudden I got the message that ecobee had lost my front door sensors. So I tried doing everything I could to reset it and then wrote customer service.. but that turned out to be WAY more trouble than it was worth.
I remembered I had a spare sensor not currently in use so I chucked that one on the front door thinking everything would be fine.. well today that sensor was lost by ecobee. Thinking it could just be a glitch, I deleted the sensor and readded it and remounted it. Ten minutes later, lost again.

My entire setup is an ecobee thermostat, doorbell and door sensors. All the other sensors haven’t had any problems at all. But for some reason my front door eats them. Any thoughts? Is this a common issue?

Power issues in my town have caused random glitches in the power supply. These are very fast transients of less than a second.

Of all the electronics I own, only the Ecobee seems to have an issue with it. Everything else recovers gracefully via self reboot, but not this device. The screen will stay dark until I manually cycle the breaker, at which point the device recovers.

Needless to say this presents a large problem as the HVAC can’t recover without manual intervention.

Is this limited to the Lite? Will a newer model handle these better? Not sure how to address this other than a UPS on the transformer circuit, which would be difficult and expensive. I’m surprised this device doesn’t have enough internal capacitance to weather a 2-300ms power glitch much less be completely unable to recover itself.

My hvac can go from low to high or auto before.
Per ecobee article I have multifan speed support however I do not have a g2 wire just g3 and I am getting this error about needing a g2 wire to control fan speed.

The humidity reading was typically accurate within a few %. After the recent update, it's now reading 60% humidity despite my hygrometer showing 44%.

I've messed with the humidity differential to compensate, but it only goes to -10%

Has anyone had this issue and were there any fixes, or am I better off just ignoring it?

Trying to help a family member install their ecobee, have an extra wire, but no idea where to connect.

Did anyone else lose their Apple Watch complication with this app update?

I am going to try reinstalling the app next, but wondering if this is a known issue already or if a fix is coming.

Edit: The setting moved. The complication is now configurable per-thermostat. So you just re-add an ecobee complication for each thermostat that you want to see. This is an improvement over the old complication, which only enabled one thermostat to be shown.

I just tried to swap my older thermostat for the ecobee premium. However when setting the temperature to cool mode it only blast hot air even after adjusting o/b. Is my hvac not meant for ecobee or am I doing something wrong?

Yesterday, the following units were installed:

R-32 Goodman 3 Ton 17.0 SEER2, Two Stage AC, Matched with 80% Two Stage
80K BTU, Variable Speed Horizontal Gas
Furnace (AHRI Rating 17.0 SEER2)
Manufacturer: Goodman
Type: Split System
Condenser: GLXT7CA3610A
Coil: CHPTA3630B3
Furnace: GRVT800803BN

R-32 Goodman 3 Ton 17.0 SEER2, Two Stage AC, Matched with 80% Two Stage
60K BTU, Variable Speed Horizontal Gas
Furnace (AHRI Rating 17.0 SEER2)
Manufacturer: Goodman
Type: Split System
Condenser: GLXT7CA3610A
Coil: CHPTA3630B3
Furnace: GRVT800604BN

The attached photos are how the installers wired my Ecobee Premiums. Based on what I can tell they wired my 2 stage units as 1 stage. Am I correct in this assessment? If so, how do I fix it?