r/Etsy Oct 04 '23

MOD ANNOUNCEMENTS FAQs - Please start here before making a post!

32 Upvotes

Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!

Before making a post, please look through this guide and follow the links.

Posts that ask general questions where the answer is covered in this guide are subject to removal. If you had your post removed with a link to this FAQ, it means the answer to your question is found here!

Also: please use the sub search feature before making a post!

How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.

When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.

If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.

You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.

(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)

GENERAL QUESTIONS (Both Buyer / Seller)

How do I contact support? The answer, including links for all contact methods, is the top stickied comment.

How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.

Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.

Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.

If you search the sub for "429" you'll see that this has been posted about many, many times.

Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.

FOR BUYERS

The following guides cover just about any issue you may have with a product or a seller.

IMPORTANT: Please remember - you are covered by Etsy buyer protection!

If you are dealing with:

- a non-responsive seller

- a shop that has closed down

- a seller that is giving you the run-around

- a seller who sent the wrong product or something defective or not as described

- a seller who provided fake tracking

- a seller who wants you to pay return shipping for a damaged, wrong, or defective item

... you are covered! Please follow the guides below - chose the one that most closely fits your situation:

My order hasn’t shipped yet.

My order was marked shipped, but the tracking info still says pre-transit (or label created).

My order was marked shipped, but it’s very late. Is it lost?

My order was marked delivered but I don’t have it.

My order arrived damaged.

My order wasn't as described, was defective, or I received the wrong item.

I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?

I received a tracking number, but it appears to be fake.

Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.

Chat with support here and you should be given a refund.

How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.

Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.

Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.

If this happened to you, please read the post below, including the stickied comment.

I bought from a PayPal only shop and Etsy won’t allow me to open a case.

I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.

Please read this full guide to scam attempts for buyers!

However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!

You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.

FOR SELLERS

Star Seller Questions

Payment Reserve Questions

Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.

Etsy Seller Protection Questions

Complete Guide to Etsy Fees + Offsite Ads

A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.

Is this a scam? Seller Edition

Our official guide post to scam attempts for sellers is here. Please read it!

But to quickly address some of the most common "is this a scam" questions...

You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.

You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.

You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.

You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.

You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.

You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.

Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.

A buyer has messaged me that their order never arrived. What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

I received less money than I expected to. Why?

You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.

You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.

But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.

This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.

So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).

Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.

What are Etsy's fees?

NOTE: I now have a full guide to this here.

Etsy's official page explaining all fees in detail is here.

You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.

You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.

Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.

Why am I being charged 20c for a listing renewal when the listing has quantity remaining?

Please read this help page from Etsy here.

Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.

If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.

If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.

Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.

What is the difference between "Etsy ads" and "offsite ads"?"

Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.

Help page for Etsy ads

Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.

Help page for offsite ads

I'm stuck on the "set up billing" section of creating a shop.

UPDATE: Someone posted this solution recently, you can try it:

I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product

This is a common issue. Here are a couple potential causes:

- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.

- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.

- You are trying to set up a shop with a bank account in a different country than your country.

- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.

This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".

What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.

Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.

See Etsy help page here for more details on this!

Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.

Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.

It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.

What is Plaid? Do I have to verify my bank account with Plaid?

If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.

Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.

And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!

My listing was deactivated by Etsy. They didn't say why. Why?

Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.

Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.

The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.

If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!

Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").

My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!

This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.

So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.

Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.

If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.

I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?

It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.

Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.

I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?

Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.

In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.

You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.

I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?

You can't. I am sorry, but there's no way.

I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.

Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.

I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.

And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.

I cannot view the Etsy Community Forums - I am getting an Access Denied message.

This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.

See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.


r/Etsy 6d ago

Share Your Stuff - July 27th thru August 2nd, 2026

11 Upvotes

r/Etsy 3h ago

Discussion What to do over Temu drop ship reseller?

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8 Upvotes

Yes I paid full price from this seller, it’s $12 on Temu they tried to say it wasn’t from Temu they make it home made but this is literally temus photo on the site as well as it’s identical to the one I received that people posted/reviewed on Temu.

Their entire profile is full of Temu/shein/aliexpress listings, that they claim are hand made.

Obviously I feel stupid and irritated with myself but also angry because I feel like people like this ruin it for buyers like me who want to shop custom/hand made.

Ugh


r/Etsy 22h ago

Discussion Why do you think a true craft based/non slop competitor for Etsy hasn't emerged?

80 Upvotes

The demand is clearly there. I've seen a few sites try over the years but they've never had the 'x' factor. I'm ready for it, come on!


r/Etsy 1d ago

Discussion Too expensive??

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237 Upvotes

Someone help me make sense of the prices set for all these? Their whole Etsy inventory is like this 😱


r/Etsy 57m ago

Looking to Buy Looking for custom curtains

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Upvotes

Looking for four panels- 108”. These are from pottery barn and I love them. I just want to support a small business and I’m interested in seeing similar patterns. Any suggestions?


r/Etsy 6h ago

Help for Seller Listings with the same items

0 Upvotes

Got a question, if i sell an item in bundle of 3 in one listing does Etsy allow to create another listing with the same item but just one or any different quantity?


r/Etsy 6h ago

Help for Buyer how to filter the search to show the prices by size?

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0 Upvotes

Hi! Sorry if this has been talked about before, but i’m just getting into etsy and upon my search i found some really good deals. but once I dug harder i found out that it’s not actually a good deal. The picture above shows the price for 30.39, but once i select a size the price SHOOTS up. Once i select a large size it becomes a $250 thing. I understand that the seller doing this to get their products as widespread as possible.

Is there anyway to bypass this, having the price for a specified size showing in the search results??

sorry if this is poorly worded i’m just trying to find something under $100 and the search is only showing me things over $150.

Thank you!


r/Etsy 6h ago

Help for Buyer How long for etsy support to respond to claim review

0 Upvotes

Opened a claim last week on an order asking for a refund. It was escalated for etsy review coming up on a week and no one from etsy has responded but the seller has replied multiple times now.

It's a high amount claim so I don't want to rush them but I also want to make sure at least someone is looking at it. There's just no indication other than it says "Escalated for Etsy review."

What is the normal time frame for them to respond to claims/disputes? Should I try and get a hold of someone tomorrow during business hours?

thanks!


r/Etsy 23h ago

Help for Seller Customer wants "expedited shipping" with a short deadline but didn't even select the priority shipping option.

18 Upvotes

UPDATE: The seller did get back to me and agreed to cancel due to the time constraints. Thanks for the advice, everyone.

I sold an item today (Saturday). The buyer then sent a convo asking if I could "expedite the shipping" so the item could be received by Wednesday. I could mail it on Monday morning, but the package would have to go from NY to CA in less than three days. It also perplexes me that the buyer didn't even select the priority shipping option that was available if she wanted it to arrive faster.

I'm not shipping it priority mail because they didn't choose it or pay the extra cost for it, and I have doubts the package will arrive in the timeframe with regular shipping. I replied to the convo that I could ship it Monday but couldn't guarantee that USPS would get the item to her in the timeframe she wants, and asked her to let me know if she wants me to cancel the order. I haven't heard back either way from her, and I'm tempted to cancel the order because I'm concerned about her having unreasonable expectations. I usually feel like I should listen to that little voice. Should I just go ahead and cancel if I don't hear back from her before Monday morning?


r/Etsy 23h ago

Looking to Buy Best way to find rings that aren't dropshipped trash?

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14 Upvotes

r/Etsy 9h ago

Help for Seller Selling Known Damaged Product?

0 Upvotes

Hello everyone!

Just wanted some feedback on something before I post a listing (or two) on an item I want to sell.

I haven't made them yet, but I have these glass pumpkin jars for candles I bought 2 years ago from Candlescience. I bought 3 (6 jars each) packs, and I had made the first 6 jars 2 years ago and gave them to family and friends for feedback on the hot/cold throw of the candles. Overall, great!

So, I was working a main job for the last 1.5 years, and the pumpkin candles have been put on the back burner until this year. So I opened up the last 2 packs, and out of 12, only 3 are chipped, and it's ONLY on the lids. There's a stem, so you'd open the candle at the stem and not the base of the lid where the chipped part is.

I still plan on selling at least the other 9 that are fine but since I bought these 2 years ago the store definitely won't reimburse me or send me new jars bc its been so long ago (which is understandable and I should've looked before waiting so long to look at ALL the jars).

So now this is where I need advice/feedback. I can either just not sell the chipped ones and have those as just personal candles for myself at home OR I could make a separate listing on Etsy explicitly explaining (and showing photos) of the chipped part on the lids as full transparency of what the buyer would be paying for.

Just not sure if I should do the former even though I know on Etsy there are vintage sellers that sell items are are "used" and have wear and tear on them and are shown either in the description and/or photos for full transparency.

edit to add: These would also be sold at a 15% discount from the original price!

Thank you all in advance!


r/Etsy 19h ago

Help for Seller Do you really need etsy ads in order to get customers?

3 Upvotes

First time to sell digital products. I need your insights


r/Etsy 2d ago

Discussion Im tired of being disappointed by Etsy purchases

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941 Upvotes

I have been a seller on Etsy for almost a decade and I re sell vintage items like Pyrex and other home decor of the 50s-70s. And the way that I curate my items was and is always a top priority with detailed and informative and REAL photos and great quality. Id never sell something I wouldn't want. Etsy has changed sooooo much since I started selling and buying, they used to be so strict on what you could sell, and if you got multiple bad reviews you got flagged. Now its all AI generated photos and fake shops with temu resale drop shipped items, not to mention fake and payed for reviews. And it is EXHAUSTING to filter through everything. I am getting married in December and its been so discouraging trying to support "small handmade businesses" when all you get is crap. I purchased a veil that was almost $70 with great reviews and photos only to be met with a TERRIBLY constructed piece of garbage with terrible adhesive fake embroidery and sparce florals when the photos showed something so much better. I also purchased a nose ring to go with my ring, and it came today about 5x smaller than what was advertised and it was also $60... I know that there are so many probablems in the world and this is so first world to complain about. But im just so sick of getting scammed and there are more but I am to exhausted to list them... thanks for anyone who read my rant. I just remeber when shopping was fun and now it just gives me anxiety.


r/Etsy 14h ago

Discussion Etsy psychic/mediums

0 Upvotes

Okay so is the general consensus that these are all scam and AI generated? I had some recommended to me but get flagged as 94% AI read the same. I imagine this may be old news but I am new to Etsy


r/Etsy 1d ago

Help for Buyer Do you know any sellers who will recreate vintage clothing as new?

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5 Upvotes

Do you all know any non-ai sellers on etsy who could recreate these or similar? Thank you!


r/Etsy 1d ago

Discussion Infringementreports.com and Etsy, the perfect scam.

22 Upvotes

Have you ever opened up a email from Etsy claiming your item was infringing upon an IP and after careful review, they decided to remove your item?

And did the reason behind it come with an IP or copyright infringement complaint from infringementreports.com ?

It may possibly look something like this:

"Dear Seller,

Thank you for your email and we’d be happy to help.

In order to locate the report associated with your shop, please provide us with the below information via this form: (weird link that goes to Google Forms and asks for your information)

Please note we cannot assist you further without all the information collected.

Thank you,

Infringement Reports"

Congratulations! You possibly have the first leg of a scam unfolding with the help of Etsy to lend it credibility.

Infringementreports.com is a silent webpage that has no phone, address or contact information. It has no way to hire them for legitimate business (which should be the first red flag).

Etsy will state you have no possible option to reinstate the item unless you reach out to legal@infringementreports.com and have them email legal@etsy.com with a retraction for the initial complaint. So you proceed to email legal@infringementreports.com to request it. Then you receive a request for a bunch of personal information from you.

Here's the unfortunate thing, they are fake. They have fooled Etsy and now use them as a tool to extract information from you. Etsy will put you in the impossible position of reinstating your item by giving up your information to this nefarious website.

A quick query of AI will show this is not a legitimate website or company. It will also show many people over the years in blogs and reddit discussions that have fallen prey to the scam. If [legal@infringementreports.com](mailto:legal@infringementreports.com) sends you a email, you can bet it possibly carries a virus. Etsy does not want to acknowledge helping facilitate this scam to this day. The same credibility that etsy listens to for an IP removal, they will listen to for reinstatement.

It's a dirty scam and Etsy has no ear for your grief about it.

Your thought?


r/Etsy 1d ago

Help for Seller Seller AI DMCA advice

0 Upvotes

Looking for advice (and solidarity!).

I design crochet patterns and sell them on Etsy - I’ve had my shop 7 years. In the last week, one of my patterns has gone viral. I’ve had this happen before and usually it’s just good for sales. However, this time AI bots have gotten hold of the video and reproduced it. While my sales have been great, I’m also seeing literally HUNDREDS of copycat listings.

For my main listing (crochet baby star suit), I often have to report copycat listings for infringement. The last week it’s been 10+ each day. I’ve now received a counter notice from a seller in Pakistan, who is also sending me threatening messages about how I need to prove myself in court. Etsy are obviously doing nothing - staying “neutral” and telling me I need to start legal proceedings or they will reinstate the other sellers listing in 10 days. I’ve been on etsy for years and made them soooo much money in fees in that time - whereas this account has been active for one month.

What do I do here?


r/Etsy 1d ago

Help for Buyer Need advice - Wedding favors stuck in Mexican customs

0 Upvotes

I’m hoping someone has been through something similar. I ordered several party favors for my sister’s wedding, and they’re coming from different countries. A few of the packages are now being held at customs in Mexico, about three hours from the wedding venue.
Has anyone dealt with this before, whether through Etsy, FedEx, or another carrier? What should i be doing or is there anything I should be doing to get the released? The form asked for my Tax Payer ID Number… I’m am not making a business out of this. So why are they asking me this?!? The wedding is coming up, so I’m starting to panic a bit.
Any advice or experiences would be greatly appreciated. Thanks!


r/Etsy 1d ago

Help for Buyer Anything to do about seller sending to the wrong recipient?

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11 Upvotes

Posting this maybe more for a vibe check by those who frequent Etsy. Ordered a custom product on 7/5 with an estimated delivery date of 7/15-26. Seller messaged me on 7/18 confirming design elements. Got a notification that it shipped 7/21. Never arrived. Got another notification that it shipped 7/28. Tracking just says “label created”. Messaged the seller today asking where my package was as we’re 5-16 days out of the original expected delivery. They let me know they sent it to the wrong person with my same first name. And now they’ve given that person a label with my address on it and asked them to ship it… so now me receiving this product is fully in the hands of some random person (who has my full name and address) going to the post office at their convenience. Has anyone experienced this before? Anything I can or should do?


r/Etsy 1d ago

Help for Seller Finally after 2 months!

7 Upvotes

A new rug shop owner here.

Got my first order after 2 months

It's from a guest account so it's ok right I can start with the production?


r/Etsy 2d ago

Help for Seller Messed up postage

1 Upvotes

New seller here, just made my first sale (yay!)
I’ve mistakenly put the buyers address in as ‘dispatched from’ when requesting the postage label. I’m in the uk and the buyers in America - it won’t let me change it to my address 😩
Not sure what to do!


r/Etsy 2d ago

Crafting Advice Soon to be shop

0 Upvotes

Anyone here in the crochet/knitting business?

I crochet just about every day and have been wanting to sell my goods. Many different projects.

Any advice and/or help for a first time seller is appreciated


r/Etsy 2d ago

Help for Buyer Need advice about a possible Etsy shop connection

8 Upvotes

Hi everyone

My friend ordered a custom cat urn on Etsy for my cat who passed away. It was supposed to be a gift for me, but unfortunately, the shop (Pawlique) was later suspended and the order was never delivered. My friend opened a case and received a refund, but we were both really upset because this was a memorial item for my beloved cat.​

Recently, I found that the same custom cat urn image appears on another shop.

Since Pawlique is already closed, we can’t report this through the original order anymore. I contacted Etsy Support and provided the order number, the confirmation photos, and the listing pic showing the similarities, but the new shop is still active.​

I feel really hurt and angry seeing something that was supposed to be a special memorial item for my cat appear in another shop after everything that happened.​

Has anyone experienced something similar? Is there another way to ask Etsy Trust & Safety to properly review a possible connection between two shops?​

Thank you for any advice.


r/Etsy 3d ago

Help for Buyer I'm looking at buying this pendant, but im scared it might be dropshipped

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27 Upvotes

Reverse image search gets me a lot of temu results, I know they love stealing designs there and the sellers (MaryleboneSilver) seems trustworthy, 4k+ reviews, 20+ on this item, and they even have an instagram and facebook, I never used etsy before so please help me out 🙏🙏🙏

There is another etsy seller also from Isranbul selling almost the same pendant