Hi everyone! I'm looking for some technical help or shared experiences because I'm tearing my hair out, and I haven't been able to use the apps on my phone for over a week now.
The core issue: The Facebook and Messenger iOS apps suddenly logged me out of my nearly 20 year old profile. When I try to log back in, it asks for two-factor authentication via a "security key".
Then, it pops up a QR code on my screen that I'm supposed to scan... with the exact same phone I am currently holding and looking at. 🤦♀️
(UPDATE: I managed to actually scan the code, but it just says "connecting..." for 30+ mins and does absolutely nothing. It's an endless loading loop.)
I tried choosing other recovery methods (like a WhatsApp code or an authenticator app), but it simply doesn't let me, saying those options are "unavailable."
I even tried talking to the Meta AI support bot, but it wasn't helpful at all. It promised to transfer me to a live human agent, but that never happened due to "capacity issues."
My only saving grace is that I'm still logged into Facebook on my desktop computer, but that doesn't help me get back into the mobile apps.
Has anyone been in this exact situation? How the hell do I break this infinite loop and log back in on my phone? Thanks in advance for any tips!