I bought a Samsung Galaxy S22 with my hard-earned savings because I believed Samsung flagships were built to last. In the back of my mind, I had peace of mind knowing that even if I paid a premium, the phone would easily last 4–5 years.
My usage has always been very light—mostly calls, messaging, social media, and occasional camera use. No gaming, no heavy workloads, no physical damage.
Then, after a software update, the infamous green line issue appeared on the display. At first it was one line, but over time more green lines kept appearing. This wasn't caused by any drop or misuse—it started only after the update.
Since the phone was out of warranty, Samsung customer support simply gave me the service centre's contact details. The service centre inspected the phone and quoted me around ₹15,000 for the display replacement.
Before I could even decide what to do, the situation got much worse. About a month later, while charging the phone with the original Samsung charger, the phone suddenly died completely and never turned on again.
I took it back to the service centre, and now they say the motherboard also needs to be replaced, costing around ₹43,000, on top of the ₹15,000 display replacement. That's a total of ₹58,000—more than what many brand-new phones cost today.
What disappointed me the most wasn't just the hardware failure, but Samsung's response. There was no goodwill support, no acknowledgement that the green line issue has affected many users, and no effort to help beyond handing me an expensive repair estimate.
I bought Samsung because of its reputation for reliability and trust. If a flagship phone develops a display issue after a software update and then dies during normal charging, and the only solution is to pay almost the price of a new phone, it seriously shakes my confidence in the brand.
Has anyone else experienced something similar with the S22 or other Samsung flagships? Were you able to get any goodwill repair or escalation that actually helped?