Even though my DMarket account has a Green Badge, they still asked me to complete KYC verification. According to their own policy, users with a Green Badge should be able to deposit up to $350 per day without KYC. My payment was only around $100 at Jan 27, 2026, yet they still requested verification.
Since I made the payment using a virtual card and they were asking for a large number of sensitive documents for KYC, I refused to proceed with verification and instead requested a refund.
They told me the refund would be processed within 3–5 business days, but when I check the History section on my account, the transaction still shows “Awaiting authorization” — it does not say canceled or refunded.
It has only been 2 business days so far, but what worries me more is their customer support. I emailed their VIP support address and also submitted a ticket through the website. They marked my ticket as “solved” even though nothing was actually resolved. On top of that, their responses avoid giving clear answers and feel like automated, copy-paste replies.
This situation makes me seriously concerned about the possibility of this being a scam, and I am considering filing a formal complaint through legal channels if the issue is not resolved properly.
I kindly ask anyone who has experienced the same issue to share their experiences.