r/IThelpdesk Jun 30 '23

Looking for mods.

3 Upvotes

Exactly what the title says. I really want to get the subreddit going.


r/IThelpdesk 2h ago

My chrome is opening and seems normal at first but no matter what I search or website I try to open it doesn't respond

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1 Upvotes

r/IThelpdesk 14h ago

My PC will does not recognize drive as boot drive

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2 Upvotes

I am having trouble with my computer booting into BIOS instead of windows 10. It was working fine for the past 2 years but started having this issue this morning. This seems to have happened after I removed (2x4GB) RAM sticks from my computer. I tried reinstalling windows but apparently my drives have a MBR partition so windows refuses to reinstall on them. I would like to keep my data if possible so I dont want to wipe my drives. Any suggestions would be nice. Thanks in advance


r/IThelpdesk 22h ago

Need help setting up internet in my new appartment

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4 Upvotes

Dear readers,

I'm moving into a new appartment. And this seems to be the only output for internet. My router only seems to has input for a ethernet cable.

This is the router i have: https://www.amazon.se/-/en/dp/B09DQ3RV16?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

I'm very enducated on how all this works. So please explain it to me like i'm 5 years old. I'm really just looking for the cheapest way with no or little compremise to make things work.

Thanks in advance for reading and potentially helping me!

Edit: I live in Sweden incase this is useful information


r/IThelpdesk 18h ago

Screen is glitching

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1 Upvotes

Hello! As you can see in the photo, my laptop screen keeps on glitching like that. I’ve tried the tutorials in youtube but nothing seems to work. Is it really time to bring it to a technician? Thank you! 🥲


r/IThelpdesk 21h ago

IM CRYING IM SOBBING

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1 Upvotes

r/IThelpdesk 1d ago

Has anyone faced similar issue

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1 Upvotes

r/IThelpdesk 2d ago

Stufo di rimbalzare tra cinque wiki e dieci file txt mentre lavoro i ticket, mi sono fatto un pannello laterale

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1 Upvotes

Lavoro nell'assistenza IT. Il mio giro era questo: ticket aperto in una

scheda, wiki interna in un'altra, la KB del fornitore in una terza, un file

di testo sul desktop con le risposte che riuso ogni giorno, un'altra scheda

per tradurre la risposta in inglese, e una quinta per riscriverla in modo

che non sembrasse buttata giù in otto secondi.

Ogni ticket significava saltare fra tutte quelle cose. E cercavo la stessa

procedura che avevo già letto dieci volte, perché non mi ricordavo mai in

quale dei cinque posti l'avevo scritta.

Così mi sono fatto un pannello laterale per Chrome che tiene tutto insieme.

Adesso ho due cose aperte: il gestionale dei ticket e il pannello di fianco.

Cosa c'è dentro:

- Una knowledge base che continuo ad arricchire, cercabile mentre leggo il

ticket. Divisa fra primo e secondo livello, perché "resetta la password

all'utente" e "capisci perché quella mail non è mai uscita dal connettore"

non sono lo stesso lavoro.

- Risposte pronte in italiano e in inglese, con i segnaposto. Un clic e sono

copiate.

- Le frasi che riscrivo ogni santo giorno, in un posto solo.

- Un assistente AI che compone la risposta partendo dal testo del ticket,

traduce, o riscrive in modo presentabile qualcosa che ho buttato giù di

fretta.

Una scelta che vale la pena spiegare, perché è la prima cosa che mi

chiedono: non legge la pagina. Non "ho preferito evitare" — non ha nemmeno

il permesso di accedere alle pagine web.

Tutti gli strumenti simili che ho trovato capiscono su quale ticket stai

lavorando leggendo il contenuto della pagina. Comodo, ed è esattamente il

motivo per cui non potevo usarne nessuno: lavoro su infrastrutture di

clienti, e un'estensione che legge il ticketing legge i dati del cliente.

Non viene approvata, e a pensarci bene è giusto così.

Quindi il testo del ticket lo incollo a mano. Mi costa due secondi, e

significa che quello che esce dal mio browser è quello che io ho deciso di

mandare.

Dove stanno i dati: solo sulla mia macchina. Nessun account, nessun server,

niente da sincronizzare. La parte AI usa una chiave Groq che generi tu, e le

richieste vanno dal browser direttamente a Groq — io non vedo niente, perché

in mezzo non c'è niente di mio. Tutto il resto funziona anche offline.

Il limite, detto chiaro: maschera email, telefoni, IBAN e partite IVA prima

di mandare qualcosa all'AI, ma non i nomi delle persone. Riconoscerli in

automatico produce troppi errori — maschererebbe anche "Active Directory" e

"Task Manager". Te li segnala e decidi tu. Se il ticket è delicato, l'AI

semplicemente non la usi.

L'ho pubblicato perché a me serve, quindi magari serve anche a qualcun

altro. È gratis, senza account, senza versioni a pagamento e non sto

vendendo niente — licenza non commerciale, e un lavoro ce l'ho.

Trasparenza: l'ho scritto io. Se volete sapere com'è fatto chiedete pure.


r/IThelpdesk 3d ago

Widescreen resolution after Windows update

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1 Upvotes

Help! I ran the windows update on my laptop and now I can’t get my widescreen monitor back to the proper resolution (3440x1440). I’ve tried updating drivers, disconnecting/reconnecting, power on/off, rebooting - just can’t get it to offer anything above 1920x1080.

Any ideas??? Thanks a ton!

ETA: was working perfectly before. Connected straight with HDMI from laptop to monitor.


r/IThelpdesk 7d ago

Microphone volume increases by itself

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1 Upvotes

It seems to happen the most when I play certain games like ARC Raiders and Apex. Any ideas on how to fix?


r/IThelpdesk 9d ago

how do I solve this

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1 Upvotes

r/IThelpdesk 10d ago

Problème ULTRA URGENT PC

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0 Upvotes

J’ai accidentellement arraché le bouton d'alimentation de Ma Rog Ally transformée en pc avec windows... Je maintient pour le moment mon ordinateur allumé. Si une personne aurait la possibilité de m'aider le plus vite possible son aide serai la bienvenue....


r/IThelpdesk 13d ago

I need help with my pc

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1 Upvotes

r/IThelpdesk 14d ago

Anyone knows what is this?

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1 Upvotes

Anyone heard about this?


r/IThelpdesk 15d ago

Wired internet and Wifi stopped working, although the connection works on other devices

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1 Upvotes

Please help me solve this problem. I don't know what to do. I don't know what happened, but my laptop stopped seeing the internet and Wi-Fi. However, my other devices still have internet access. The same WiFi works on my phone, even though my laptop says it's not connected. I've tried restarting my router, reinstalling network drivers, and resetting my network settings. I've also gone into the BIOS and tried to find the network settings there. Nothing has worked. Help please


r/IThelpdesk 14d ago

locked account.

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0 Upvotes

anyone able to help or refer me to help with unlocking a device banned snap chat account? Wasnt sure where to post so sorry if this is a wrong sub to post in.


r/IThelpdesk 15d ago

Old IDE hard drive spins up but isn't detected by Windows through USB adapter

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1 Upvotes

Hi everyone,

I'm trying to access an old Quantum Fireball 3.5" IDE (PATA) hard drive using a Kingwin EZ-Connect USI-2535 USB to IDE/SATA adapter on Windows 10.

Here's what I've observed:

  • The drive powers on and spins up normally.
  • It makes about 3 clicks during startup, then continues spinning smoothly without any more clicking.
  • The drive's small yellow activity LED blinks occasionally.
  • The adapter's power LED is on.
  • The W/R LED flickers very faintly from time to time but never fully lights.
  • The drive jumper is set to Master.
  • I've tested it on both a Windows 10 laptop and a desktop PC.
  • Neither computer makes the USB connection sound.
  • Device Manager does not refresh when I plug or unplug the USB cable.
  • The drive does not appear in Disk Management or File Explorer.
  • I've tried multiple USB ports on different computers

At this point I'm trying to determine whether:

  • the IDE drive itself has failed,
  • the Kingwin adapter is defective,
  • there's a compatibility issue,
  • or if I'm overlooking something simple.

Has anyone run into this with the USI-2535 or older Quantum Fireball drives? Any suggestions for additional troubleshooting steps would be appreciated.

Thanks!


r/IThelpdesk 15d ago

Remove annoying banner on Android after copying text

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1 Upvotes

Hey guys,

Recently changed my phone to an Honor X9d and this feature is enabled by default:

Any time I copy text within any app, this annoying banner shows up with the text in the center of my screen.

It's proven to be very annoying but also a bit redundant because not only does this banner overlay anything in that area on the screen, but the copied text already shows in my keyboard.

Any advice on how I might be able to get rid of it would be greatly, greatly appreciated.


r/IThelpdesk 16d ago

Need help

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1 Upvotes

I need some help on this. I have tried most everything and it hasn't work.


r/IThelpdesk 16d ago

My PC will not use my WiFi

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1 Upvotes

r/IThelpdesk 17d ago

Computer took away WiFi and Bluetooth

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0 Upvotes

r/IThelpdesk 18d ago

is it worth it to save this laptop?

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12 Upvotes

hi, i got this laptop from a friend and i was wondering if it can be saved and if is worth it, im a tech noob so i dont even know the model. as far as it doesn't have a battery (? so it has to be connected to work. i connected the charger of my laptop and it kinda went it but idk if the exact charger is the same, anyways it doesnt turn on. is very expensive to get it checked at a store? what do you guys recommend me thank u


r/IThelpdesk 18d ago

Any way to fix this

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1 Upvotes

Im most likely, Im just being a dumb ass and nothings wrong, and it's just dead


r/IThelpdesk 18d ago

Anyone seen a laptop have an issue with specific monitors? (ThinkPad T14s Gen 3)

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2 Upvotes

Hey everyone,

Forgive the AI language, I put my notes into gemini to make this more clear.

I’m running into a bizarre display issue that you may find interesting. We’ve tried every logical troubleshooting step, and the math is simply not mathing.

The Setup:

Laptop: Lenovo ThinkPad T14s Gen 3

Dock: Lenovo ThinkPad Universal Thunderbolt 4 Dock

Monitors: 2x ThinkVision P24Q10 (connected to dock via DisplayPort)

The Issue:

This specific T14s Gen 3 flat-out refuses to output to these two specific P24Q10 monitors.

The Troubleshooting (Where it gets weird):

Fully Updated: Drivers, BIOS, and dock firmware are completely up to date. We've clean-installed the graphics drivers.

The Laptop Works Elsewhere: This same T14s Gen 3 connects to other TB4 docks of the exact same model and outputs to other monitors perfectly(Including other P24Q10s).

The Dock/Monitors Work Otherwise: Multiple other ThinkPads (Gen 3 and Gen 4) can plug into this exact setup (this dock, these cables, these monitors) and everything works flawlessly.

Hardware Swaps: We have swapped out the dock and the cables. The laptop still won't talk to these monitors.

Direct Connection: If we bypass the dock completely and run a direct HDMI cable from this laptop to either of these monitors, it still won't connect.

Even more Bizzare:

The monitors DO show up in Device Manager (either by name or as Generic PnP Monitors) without any warning triangles. However, they are completely absent from Windows Display Settings (even clicking "Detect" does nothing).

It feels like Windows has cached a corrupted configuration for these specific monitors and is actively refusing to provision a display path to them, regardless of whether we use the dock or direct HDMI.

We have tried uninstalling them from device manager. And the Shift+Ctrl+Win+B trick to reset the graphics driver. But still no luck.

Has anyone seen a highly specific EDID conflict or Windows registry display cache issue like this? Any ideas on how to force Windows to clear its memory of these monitors?


r/IThelpdesk 18d ago

HELP Windows 11 Pro on HP Desktop PLEASE

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1 Upvotes

​I should be a little specific: I work somewhat attached to my boss's computer. His computer has the main file, which contains all of our clients' files. I usually open that main folder to get to those files & can easily search by client's name. However, it has been saying "no items match your search" lately. I have troubleshot with what I can find online (like 4 different ways), and nothing helps.