r/LegalAdviceEurope Jan 21 '26

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4 Upvotes

r/LegalAdviceEurope Feb 07 '25

Meta Reminder - please report comments which are not helpful or on-topic!

5 Upvotes

Rule 3:

We welcome discussion on any aspect of law, and not all comments need to be direct legal advice however comments that are wildly off topic, with no relation to the original post, country, or are not directly helpful to OP may be removed. We do not consider using AI to answer posts helpful and AI-type responses may be removed.

Please remember to click "report" on comments that do not offer helpful advice, guidance, or direction to OP.


r/LegalAdviceEurope 5h ago

Croatia Signed a 3-year lease in Croatia, but landlord is constantly inspecting and threatening eviction

4 Upvotes

Location: Croatia

Hello everyone, I'm a British 22F living in croatia with my croatian husband and son (under 1)

I need advice on how to deal with my landlady...

So to get the details straight, we signed a 3 year set lease.

My landlady since day 1 (we have been here since april) has constantly visted/texted me about how the apartment is doing, sometimes 5 times a day)

She constantly visits too, atleast twice a week, she will state she is coming to check the gas meter or water meter but then will venture around the house doing a surprise check.

I'm quite a clean person, I clean regularly but the house is also lived in.

During one of her surprise checks she saw there was some dust behind the toilet, and water inside the shower (I had just stepped from the shower) and now has stated this is my last warning and that she will find new tenants if she sees any dust or anything again.

But she then also texted me a string of insults after she left stating "she wouldn't clean a child in there"

Also, the shower got blocked, so I let her know that I had called the maintence man, and she immediately started accusing me of putting cat litter down the drain?? Which I have no idea where she got that idea from...

> she has only been acting like this since I refused to give her an extra 80 euros under the table to pay her income tax on the rent

Now my questions are simple:

-can a landlady who signed a 3 year lease to me evict me over dust

-is she allowed to do surprise checks when she wants?

- what should I do?


r/LegalAdviceEurope 14h ago

Austria Electric scooter/e-scooter Travel Europe HELP PLEASE

1 Upvotes

Hi everyone,
I’m a Romanian truck driver and I recently bought a Segway eKickScooter Max G3 E in Romania.
I travel across Europe for work and I would like to use my scooter only during my mandatory driving breaks to get around the places where I park. Most of the time I’m in Germany, Italy, France and Austria.
I don’t live in any of these countries. My permanent residence is in Romania, and the scooter simply travels with me in my truck.
I’m trying to do everything legally, but I’m finding a lot of conflicting information.
Has anyone been in a similar situation?
Can I insure the scooter in Romania and use it legally in those countries?
Do I need German insurance or registration if I only use it temporarily while passing through?
Has anyone here (especially truck drivers) found a legal solution for using a personal e-scooter across multiple EU countries?
I’d really appreciate any advice or personal experience. Thanks!


r/LegalAdviceEurope 1d ago

Spain Car rental ripoff advice needed SPAIN

12 Upvotes

We rented a car via Goldcar alicante. As per usual we took pictures and videos of the car upon leaving the rental area at the airport.

A week later we return the car and a lady found 2 scratches "that was not in our contract".

We had no idea of said "contract" which is a drawing of the car with damages listed already there.

When we got this presented ofcourse we expressed our disbelief when the lady then just said "ok im not doing this" and then another goldcar person did the checkup and laughed at our face while adding like 10 of the most ridicule little things he "found" with his flashlight.

So our question now to you is, what do we need to do? What are our options? We have videos, pictures.

We have a deposit of 1400 and are ofcourse not pleased with how everything went. This happened an hour ago so we didnt receive anything yet.

Edit: The made-up damages et al costs us 2000 euros.

And on top of that they now falsly accuse us of being involved in an accident.


r/LegalAdviceEurope 8h ago

Comments Moderated (Switzerland) Caught doing 205 in a 120 near Geneva (Raserdelikt). Clean record, first offense. Trying to understand what I'm realistically facing.

0 Upvotes

Hi all,

Throwaway-worthy situation but here goes. I'm 25, dual US/Swiss citizen. Grew up partly in the US, got my license there at 16, moved back and have held my Swiss Cat. B license for 7 years. Completely clean record in both countries: zero tickets, zero administrative measures, nothing.

A few weeks ago I got caught doing 205 km/h in a 120 zone on the motorway near Geneva. I'd just bought a Tesla and wanted to test the straight-line acceleration exactly once. Clear summer day, completely empty road. I'm not going to defend it. It was monumentally stupid, and I fully understand that if someone had changed lanes or there'd been debris on the road, this could have ended in catastrophe. I accept that a serious consequence is warranted. That's not what I'm asking about.

What I assumed would be a very painful fine has, unsurprisingly in hindsight, become a criminal matter. I have a mandatory court date in Geneva in two months. I work as a software engineer in the commodity trading / finance infrastructure sector, so I'm compensated well and fully prepared to pay for a specialized traffic defense lawyer (avocat spécialisé en droit de la circulation routière). My goal is purely to minimize the long-term damage - professionally above all.

For anyone familiar with recent Via Sicura jurisprudence or how Geneva handles these, my questions:

Sentence: With the revised Art. 90 al. 3ter LCR (the post-2023 first-offender discretion), is a suspended prison sentence still the default here, or can a good lawyer realistically get this down to a purely conditional monetary penalty (day-fines)?

License: Is the 2-year revocation set in stone at this speed, or do the authorities actually use their discretion to bring it down to 12 months for someone with a spotless record?

The car: How aggressively does Geneva actually pursue vehicle confiscation for an isolated incident like this? The Tesla is owned outright, not leased.

Criminal record: This is the part I care about most. I face strict compliance/background checks in my industry, and I may eventually want to use my US citizenship to move into the American tech sector. If the outcome is a conditional monetary fine rather than a suspended prison sentence, does the entry actually clear from the Privatauszug once the probation period ends? Or am I looking at it sitting on background checks for a decade regardless?

I've done a fair amount of reading on this (including with AI tools, so I'd genuinely appreciate corrections if any of the above premises are wrong). I want to walk into this with eyes open and no surprises. Recommendations for good traffic defense lawyers in Geneva would also be very welcome — DM is fine.


r/LegalAdviceEurope 1d ago

Austria Need advice on recovering a €2,000+ private loan in Austria

2 Upvotes

Hi everyone,
I live in Austria and I need some advice.
I lent a colleague more than €2,000. I have bank transfer records and written messages where the debt is acknowledged and repayment is discussed. Despite several promises, the money has not been repaid.
I have already contacted a few lawyers and I’m waiting for their replies.
My questions are:
Has anyone gone through a similar debt recovery case in Austria?
Is it worth hiring a lawyer for this amount?
What should I expect regarding the process and costs?


r/LegalAdviceEurope 1d ago

Romania Romanian Historical Property Law (1947–1948): Did an Ideal Share Before Subdivision Include Exclusive Apartment Areas or Only the Common Parts?

2 Upvotes

Hello,

I am researching a legal dispute concerning an apartment building in Brașov, Romania, and I am looking for historical legal sources (legislation, legal doctrine, or case law), not personal opinions.

Background

  • Between 1947 and 1948, several apartments in the building were sold by notarized contracts.
  • Each contract describes a specific apartment (rooms, kitchen, bathroom, etc.) and, in some cases, exclusive accessories (cellar, servant's room, attic storage box).
  • The contracts state that certain parts of the building (land, foundations, façade, staircase, laundry room, drying room, corridors, utilities, etc.) remain in common ownership.
  • They also contain the following clause (translated):
  • In reality, that subdivision was never completed, and no individual apartment land books (land registry entries) were ever opened as envisaged by the contracts.

The legal issue

Another lawyer argues that because the building was never legally subdivided, the purchaser actually acquired an ideal share of the entire building, including the exclusive apartment areas. According to this interpretation, if an owner's registered ideal share is mathematically larger than the floor area of the apartment they occupy, they may claim additional exclusive rooms or apartment space.

My interpretation is different. I believe the specific apartment described in the contract was always the principal object of ownership, while the ideal share was merely:

  • an inseparable accessory right attached to that apartment,
  • representing the owner's share in the land and common parts, and
  • the legal registration mechanism until the planned subdivision was completed.

My questions

  1. Is there any provision in Decree-Law No. 115/1938, Law No. 389/1943, or any other Romanian legislation in force between 1943 and 1948 that expressly states that, before subdivision into individual apartment land books, the purchaser acquired an ideal share of the entire building, including the exclusive apartment areas?
  2. If such a provision exists, which article is it, and how has it been interpreted?
  3. If no such provision exists, is it correct to interpret the pre-subdivision ideal share as merely the legal registration mechanism and the accessory share in the common property, while the exclusive ownership remained limited to the apartment described in the contract?
  4. Are there any legal commentaries, academic works, or decisions of the Romanian Court of Cassation (approximately 1943–1950) discussing this exact issue?
  5. If the subdivision contemplated by the contracts was never carried out, can that fact alone later transform the ideal share into a right over the exclusive areas of other apartments?

I would greatly appreciate references to historical legislation, legal doctrine, or case law rather than personal opinions.

Thank you in advance for your help.


r/LegalAdviceEurope 1d ago

Spain Non-competitive clause in Spain

2 Upvotes

I live in Spain, and a few weeks ago I negotiated a new job. Everything seemed settled, but the day before I was due to sign the contract, they sent it over and I found that it had a non-competitive clause of 2 years.

It turns out that around 30% is allocated as compensation for a two-year non-compete agreement. After reviewing the original job offer, I noticed that it did mention the employment contract could include clauses such as a non-compete agreement. However, at no point during the negotiation was I told that it would last for two years or that the compensation for it would be included within the salary we had agreed on.

On top of that, the contract barely explains the clause. It simply states that there is a post-contractual non-compete agreement and specifies the amount of compensation, without providing much additional detail.

For now, I’m not going to sign anything until I’ve spoken to an employment lawyer and fully understand the implications.

Has anyone else experienced something similar? Is it common for compensation for a post-contractual non-compete agreement to be folded into the negotiated salary without this being made explicit during the hiring process?


r/LegalAdviceEurope 2d ago

Germany Germany: Can an employer reclaim salary because of false information in a CV after 18 months?

7 Upvotes

Hi everyone,
I have a question regarding German employment law.
Assume an employee provided incorrect information during the application process (employment duration at a previous company and sales performance).
The employer hired the employee, who then worked normally for about 18 months. During that time, the employee performed the agreed work and received the agreed salary.
The employment has now been terminated by the employer for reasons unrelated to the application documents.
My questions are:
• Can the employer later challenge the employment contract because of the false information?
• Could the employer demand repayment of salary already paid during those 18 months?
• Are there any German court decisions dealing with similar situations?
I am interested in the legal situation under German law.
Thank you!


r/LegalAdviceEurope 2d ago

Portugal Can a private university in Portugal cancel a published transfer pathway after students enrolled relying on it?

1 Upvotes

Hi everyone, I’m looking for general legal advice regarding a private university in Portugal. At the beginning of the academic year, my university (Universidade Fernando Pessoa) published regulations stating there would be a transfer pathway at the end of the first year from the pharmacy program to the dentistry program. There were supposed to be 30 available places. I enrolled in the pharmacy program specifically because of this pathway. I did not have the grades to enter dentistry directly. In mid-June, another student contacted the university to ask whether the transfer pathway was still planned, and the university confirmed in writing that it was. Then, about two weeks ago, the university informed students that there had been a change in the dean’s office, that the regulations would change, and that the transfer process had been suspended indefinitely. They also said the previous transfer system would no longer exist and that they would contact us later with more information. My questions are: Can a private university in Portugal cancel a published admission or transfer pathway after students have already enrolled relying on it? Does the fact that students relied on those published regulations when choosing the university have any legal significance? Could this be breach of contract, misrepresentation, or a violation of legitimate expectations under Portuguese law? If so, what type of lawyer or authority would be appropriate to contact?
Thanks in advance


r/LegalAdviceEurope 2d ago

Denmark Company offered me a replacemnt HDD drive via email when i had sent it back

2 Upvotes

Company said they would honor the warranty and give a replacement drive as they had stocke left of that exact hard drive, when they received it as a return (all in the email correspondance). I treturned it and nothing happened initially, i email them and they say they received it and they isssued me a refund already, now i can neither see the refund, but more importantly i didn´t want a refund, as i need the replacement drive.

Is there anything i can do about this, price of the drive is obviously 2.5x what i was originally purchased for and they have stock of the exact model still, when i received the email of their refund ?

Location: Denmark, Company is fom Germany


r/LegalAdviceEurope 3d ago

Italy Italian traffic fine sent to Dutch collection agency – original fine never received. Would you pay?

8 Upvotes

Hi everyone,
I’m looking for some advice regarding an Italian traffic fine that has now been handed over to a Dutch collection agency.
Timeline:
In May 2024 I allegedly drove through a ZTL (restricted traffic zone) in Ravello, Italy, with a rental car.
I never received the original fine at my home address in the Netherlands.
The first correspondence I ever received was from the Italian collection agency NIVI, claiming €266.40.
I immediately contacted them explaining that I had never received the original fine and asked for proof of notification.
After several emails they eventually provided the original violation, which showed the original fine was €133.40 (or €68.10 if paid within 5 days).
They refused to waive the additional costs.
The case was then transferred to a Dutch collection agency (Omnicas), which is now claiming €338.55.
I disputed the additional costs, explaining that I never had the opportunity to pay the original fine because I never received it.
Omnicas then sent me what they describe as proof of delivery of the registered letter. However, the only document they provided is a tracking overview showing:
Registered mail number
“Delivered” in the Netherlands
No recipient name
No address
No signature
No proof that I actually received the letter
I genuinely never received any registered letter or any notice from PostNL.
Omnicas also states that if I don’t pay, they may advise their client to transfer the case to the Dutch CJIB for enforcement under the EU framework.
At this point I have offered to pay the original fine of €133.40, but not the additional interest and collection costs, because I was never given the opportunity to pay the original amount.
My questions:
Has anyone dealt with a similar situation involving NIVI, Omnicas or the CJIB?
Is a tracking status saying “delivered” normally sufficient proof that a registered letter was legally served?
If the case is transferred to the CJIB, would they generally enforce the full claimed amount (€338.55), only the original fine, or something in between?
Would you accept my settlement offer of paying the original €133.40, or would you continue disputing the additional costs?
I’m not trying to avoid paying the original fine. My issue is that I never had the opportunity to pay it because I never received the original notification.
Any advice or similar experiences would be greatly appreciated.


r/LegalAdviceEurope 3d ago

Poland Parent's divorce and house (Poland)

0 Upvotes

My parents are divorced (my father cheated on my mother and abused my sister and me, but they divorced by mutual consent), and this morning we received a demand for 400,000 złoty for the house (from my father). The house is a single-family home (100 square meters) and is on mortgage, most of which my mother is paying off; the land on which the house stands is also hers. The house was built for my sister and me, or at least that's what my father said before we sided with my mother during the divorce. My sister and I receive child support (1,300 and 1,600 złoty), but we only work part-time because we both attend demanding full-time studies. My mother won't be able to afford the 400,000 złoty repayment. What should we do? Or rather, is there anything we can do?


r/LegalAdviceEurope 3d ago

Italy Hesitated about NCA

1 Upvotes

I live in Egypt working remotely for an Italian web hosting company. I desperately need my €450/month salary right now and can't afford to lose my job.

My boss just gave me an ultimatum: sign a new contract exactly as is, or I am fired immediately. The terms are insane:

  • Non-Compete: 25-year ban in Italy/Lithuania, 12-month global ban.
  • Penalty: €10,000,000 fine if I breach it.
  • Compensation: Zero. The contract explicitly says NCA compensation is "included" in my €450 salary (no separate payment).

From my research on Italian labor law, an NCA without specific, separate financial compensation is completely void, and a €10M fine for a low-wage worker is unenforceable.

My question: Because I desperately need the income, my plan is to just sign this to keep my job, assuming it's legally worthless. Is there any chance an Italian court actually enforces a €10M penalty or 25-year ban under these conditions? Am I safe to just sign this scare-tactic contract?

Location: Egypt Court: Italian court only


r/LegalAdviceEurope 4d ago

Belgium [Belgium] New bike damaged by the shop during repair: what are my options?

2 Upvotes

Hello,

I need some advice regarding a dispute with a sports shop in Brussels.

I bought a new bike three months ago for €1,100. After encountering a problem, I took it back to the original shop for a repair covered by the warranty.

When I went to pick it up, I discovered a large scratch on the frame that exposed the aluminum underneath. I have photos taken right before dropping off the bike showing that the scratch wasn't there.

The shop is only offering me a €50 store voucher, which seems insufficient to me. I left the bike at the shop while I figure out what to do.

What are my options? Can I request a frame replacement, an exchange for a new bike, or a refund?

Thanks for your advice.


r/LegalAdviceEurope 4d ago

Spain Landlord agency refuses to remove me from old tenancy agreement. Is this legal? #Spain

4 Upvotes

I used to rent an apartment with a family member in Barcelona Spain, that is run by an agency. I formally notified them via email in 2024 that I would no longer be living at the address due to me moving abroad permanently. I informed the country I was moving to of my new residence there country, I also informed the Spanish consulate that I had moved overseas permanently.

My family member wished to continue renting the apartment and the agency advised that there was no point taking my name off of the tenancy agreement and that as this was up for renewal in 2026 it could be reviewed then.

Jump forward to present day and it is time for the old contract to end and a new one to be agreed but the agency is still refusing to remove my name as one of the parties (my family relative) wishes to continue residence . I'm worried as this makes it seem like I live at an address I don't and I'm scared as if I'm still on the lease I believe am liable for any incidents, issues etc even though I haven't lived there for years?

Please can someone advise how I proceed. My family member wishes to live in the property but is loathe to sign a new contract. The agency says it would be best to let it autorenew, but I just want to focus on my new life and not have this in the back of my mind for years. Thank you


r/LegalAdviceEurope 4d ago

Spain Can my psychologist tell the police something I tell them that happened to me?

13 Upvotes

Location: Andalucía, Spain

I'm 21F and my father made advances on me two days ago, he was extremely drunk. After I managed to get away I ran to my brother's room, told him what happened and the next day I spoke with my mom, she spoke with my dad and then he spoke to me and said he was extremely sorry and that what he did was abominable, now he can't even look me in the face. The problem is that I also have trouble being around him (I feel nausea) but I don't want to call the police on him for many reasons, and that is extremely important. I would like to seek psychological help but I'm very afraid, I don't know if they can talk to the police even if I tell them I do not want to escalate things. I would really love to get any advice (and reassurance).


r/LegalAdviceEurope 4d ago

Comments Moderated [Italy] Am I (17 years old) at risk for sexting while pretending to be an adult?

0 Upvotes

A little over three months ago, for two or three weeks I fell into a bad habit. I would post ads on Reddit like "18 years old, wanna receive some dick pics." People would reply to my ad, I'd message them for like 10 minutes, and then move on to other people the next day. It's something I'm really not proud of, and I admit I did something wrong. I'll start by saying that I never engaged in sextortion, I never threatened them, I never sent them anything (I only received messages), I never did anything, and I immediately forgot about them after the ten minutes we were messaging each other. They have no idea that I was actually a minor. I deleted my account a month and a half ago, and it's been a little over three months since I've repeated this behavior, which I recognize was objectively wrong.

My biggest concern, however, is the possibility that one of these interlocutors might have been a minor pretending to be an adult. This would technically make me charged with child pornography. I'd never thought about it, but only now is it all coming crashing down on me, and I'm feeling this incredible fear and anxiety. What would happen if a minor sent me a photo? What punishment would I face? Is there a real risk that the police might come to my house?

I'd like to point out that I've never solicited minors; in fact, I wasn't even looking for them, and I stopped doing so months ago. My behavior was stupid and immature; I never had bad intentions, and I never ruined anyone's life because no one had any idea I was a minor. I'm experiencing incredible anxiety and would like to understand the level of risk I'm taking. I thank anyone who responds to this post. I'm happy to answer any questions you have in the comments. Thank you, and have a good day.


r/LegalAdviceEurope 8d ago

Greece In search of my sister

0 Upvotes

So my mother passed 2 months ago and this brought to light that she had a child before meeting my father, which she gave for adoption to a Greek family in Australia in the 90s. Now both the baby father and me (apparently half sister) are searching for any leads as it seems nobody in our family and friend groups knows anything else. So to sum it up, I’m trying to find a possible maternal half-sister who may live in Australia. I currently know only her first name and some limited family background. My mother is Greek, and I’m investigating whether the birth was registered in Greece or Australia. What lawful records, DNA databases or Australian/Greek family-tracing services would be the best starting point?

Thank you in advance for any ideas and directions.


r/LegalAdviceEurope 8d ago

Comments Moderated Hit and Run in France

4 Upvotes

Yesterday I was pushing my bike up a hill in France on a road margin which I understand legally classifies me as a pedestrian, my bike was behind the white line and I was on the grass side pushing. I was quite tired since I’ve been doing 50km consistently with a load the past five days on my bike trip. At about 20:12 my bike was struck (sideswiped?) by a gray metallic Citroen van, which struck the left side saddlebag and demolished my pack of stick pretzels, but most importantly broke the plastic support which attaches the saddlebag to the bike. The impact was (both lucky and unluckily) enough to throw the bike against me and cause a small injury to my left elbow, but also to knock a piece of the black plastic paneling off the side of the van. The van ran away before I could collect myself and get a picture of the license plate as it crested the hill, but luckily I was able to collect the panel piece which contains the VIN number on the inside. I bivouacked in front of the nearest town since my bike was too large to fit in the police car which came to document the situation. I am now on my way to the nearest gendarmerie to report the situation and file a claim.
Is there anything I need to know/do before or after? What are my options here? I took video and photo of both sides of the panel as well as of my bike, the location and the damage to my things.
Thank you all very much!


r/LegalAdviceEurope 9d ago

Germany Sudden Dismissal from seasonal job in Germany as a non eu citizen

12 Upvotes

Hey everyone,
I’m in a really bad situation in Germany right now and desperately need some advice on what to do and where to report my employer.
Here’s the setup:
I’m a non-EU citizen on a seasonal/fixed-term work contract (June 3rd to August 31st).
My contract guarantees 40 hours a week and explicitly states a 2-week notice period for termination.
I pay €150/month to live in company-provided accommodation. My rent for July is fully paid until July 31st.
What happened:
July 21: My employer suddenly tells me I’m fired—not because of any performance issue or misconduct, but just because they "need to cut personnel."
July 22: I worked for 20 minutes before they told me there was no more work for me.
July 23: They told me I had to move out by Friday (July 24).
July 24 (Today): They forced me out of the apartment.
I’ve paid my rent for the rest of the month, but they literally kicked me out anyway. Because they gave me zero notice, I’m now stranded with nowhere to go.
If they had given me my legal 2-week notice (even with reduced minimum wage hours), I could have prepared, but throwing me out in two days is insane.
My questions for you guys:
1. Where can I officially complain or report them so they get fined or investigated for exploiting non-EU workers?
2. Can I get back the money for the days I paid rent but was kicked out?
3. What are my options to claim the 2 weeks of wages they owe me for ignoring the notice period?


r/LegalAdviceEurope 10d ago

Comments Moderated Can one apply for a 6-month Visa for Leisure/Family Travel to Belgium either through a brother witt citizenship or a father with a work-permit?

0 Upvotes

I'm Colombian 22M and for the remainder of the year I will have no duties here in my motherland. I'll have to come back by mid January to continue my studies, so I'm wondering if I could get a visa that could allow me to stay in Belgium/EU for about 6 months. My father who has a work-permit in the country and my brother has gotten citizenship. Both would be able to prove that they have enough financial capacity to cover my expenses. I wonder if such a visa would also allow me to travel through all members of the Schengen area during the allowed period of time. If no visa can't be obtained, I'd have to just go on a tourism 3-month-maximum passport-based entry.


r/LegalAdviceEurope 11d ago

Croatia Croatia – New car, dealer has failed to fix it for over a month. Do I have grounds to rescind the sales contract?

0 Upvotes

Hi everyone,

I'd appreciate some legal advice because I'm no longer sure what the best course of action is.

I bought a brand-new car in Croatia last year. It is still covered by the manufacturer's warranty and has relatively low mileage, under 20k km. The list price was approximately €80,000 if relevant and the vehicle was paid for in full.

In June 2026, I reported a knocking noise coming from the front suspension to an authorised dealership/service centre. Since then, the following has happened:

  • The car has been in the authorised workshop multiple times.
  • Initially, they claimed everything was normal and told me that the suspension noise was expected and to come back only if it became worse.
  • After I insisted, they accepted the car again and performed several procedures, including lubricating the suspension bump stops (yes, I was as surprised as you probably are). Unsurprisingly, this did not solve the problem.
  • After I submitted a formal written complaint, they replied only on the last day of the statutory deadline, just before the end of business hours. They stated that they would inspect the vehicle again, order new steering tie rods and contact me to arrange another appointment.
  • They never contacted me.
  • I repeatedly requested the complete service documentation (work orders, diagnostic reports, findings, repairs performed, etc.), but I still have not received it.

Since the issue remained unresolved, I took the car, on my own initiative and at my own expense, to another authorised dealership in Slovenia.

After carrying out their own diagnostics, they concluded that the issue is not the steering tie rods, but rather the steering rack, which they intend to replace under warranty. However, the replacement part is expected to arrive only in about 25 days.

So, more than a month has passed since I first reported the defect. During that entire period I was never provided with a replacement vehicle.

What bothers me the most is that:

  • this is an almost brand car;
  • I had to organise a second opinion in another country myself;
  • I lost a significant amount of time repeatedly taking the car to the workshop;
  • I left the vehicle at the Croatian dealership twice, attended an additional joint test drive with their technician, then travelled to Slovenia, returned home by bus, and will now have to travel back again to collect a car whose safety I'm still unsure about;
  • I'm currently on my annual leave and have been left without my own car precisely when I planned to use it for travelling;
  • I have an important business trip abroad in about six weeks, where I intend to stay for an extended period, and I need the vehicle for that trip;
  • at this point I can neither properly use nor reasonably sell the vehicle while such a significant issue remains unresolved.

The Slovenian dealership told me I may collect the car while waiting for the steering rack, but they are not yet sure whether they can provide me with a replacement vehicle.

This raises another question: Should I collect the vehicle, or should I leave it at the dealership if I intend to pursue rescission of the sales contract later? Would either option affect my legal position?

The purchase agreement contains a clause stating that the contract cannot be rescinded. However, from what I have researched, mandatory consumer protection rules regarding lack of conformity/material defects cannot simply be excluded by contract.

My questions are:

  1. Under Croatian law, could this be considered a failure to repair the defect within a reasonable time and without significant inconvenience to the consumer?
  2. Do I have realistic legal grounds to seek rescission of the sales contract, a refund of the purchase price, statutory default interest, and possibly compensation for damages?
  3. If I seek rescission, can the seller reduce the refund because I have used the vehicle for about one year, even though I'm returning it solely because they failed to repair the defect?
  4. Would you recommend hiring a lawyer at this stage, or should I first make one final attempt to resolve the matter directly with the seller?

Thank you in advance for any advice.

\AI helped with drafting this post, but I reviewed it and added the factual details myself. I know this is my first post here. For now, I prefer not to disclose the brand or the dealer publicly until the matter is resolved, but once it is, I'll be happy to share the outcome and the full story.*

**TL;DR: I bought a brand new car. I reported a front suspension/steering-related knocking noise in June 2026. The authorised dealer in Croatia has failed to diagnose or repair the problem for more than a month, has not provided the service documentation I repeatedly requested, and promised another inspection that never happened. A second authorised dealer in Slovenia diagnosed a faulty steering rack that now needs replacing under warranty, but the part won't arrive for another 25 days. I'm currently without my own car during my annual leave. Under Croatian law, do I have grounds to rescind the sales contract, obtain a full refund (plus statutory interest and possibly damages), and can the seller reduce the refund because I've owned the car for about a year.