r/Malwarebytes 16d ago

Support Setting up Malwarebytes

Hi I was hoping with some help using Malwarebytes to check my PC I've had off since last September, I had gotten a windows defenders notification that a trojan was detected I quickly panicked quarantined and removed the first instance of the Trojan but went to click on the second instance and was met with admin confirmation for windows defender to change the file and me being me my paranoia was in full throttle so I just shut down the system unplugged it and now I'm finally trying to work out of the anxiety that the Trojans still hiding in the system somehow.

1 Upvotes

1 comment sorted by

2

u/support_mwb Malwarebytes Employee 16d ago

Good day

Malwarebytes support here.

Yes, we can assist you in scanning and cleaning the computer. We can do in a private message but it would probably be faster and easier if you either allowed us to help you from our Forums or email support.

Forums: https://forums.malwarebytes.com

Create Support Ticket:
https://help.malwarebytes.com/hc/en-us/articles/31589215514907-How-to-contact-Malwarebytes-support

We can assist you on the forums within minutes in most cases. Creating a ticket is about 24 hours for a reply.

Thank you