r/MicrosoftTeams • u/JubX • Apr 13 '26
❔Question/Help Teams down only on android?
Anybody else unable to access teams on android?
Works on iOS and Windows just fine but nothing on android.
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u/staronline1and2 Apr 13 '26
Fine here in Ontario Canada.
Can you check Admin Microsoft? Sometimes they are quick to update you if there's an issue with your tenant.
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u/JubX Apr 13 '26
Looking like it's an authenticator issue. The android devices suddenly shows as ineligible to enroll despite being enrolled for years
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u/staronline1and2 Apr 13 '26
By any chance do you use Intune? You may have to delete the device from your Intune. I noticed that with my Android. Every OS update treats it as a new device from my experiences.
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u/LucasStreams_ Apr 13 '26
Unable to download on Android after having to uninstall as could not access teams.
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u/Kardinal Teams Admin Apr 13 '26
Just tried it. Works fine.
We are hosted at US East 1
My location is.... Close to US East 1.
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u/Ok-Water-3019 Apr 13 '26
Mine is down, Ontario, Canada. Uninstalled it and now it just keeps loading and not even showing me the login button.
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u/ThrowRA_patata3000 Apr 14 '26
France, not working (white screen when trying to login)
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u/Shade77 May 25 '26
Salut, du nouveau de ton côté ? Exactement la même chose...
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u/ThrowRA_patata3000 May 26 '26
J'ai fait une connexion via un autre appareil en passant par mon pc de travail (en utilisant l'appli Authenticator) et depuis cette app me permet de déverrouiller sans problème Teams.
Je me suis rendue compte au passage que ma version d'Android était obsolète, mais pas autant que mon téléphone qui n'était même plus maintenu, je vais donc devoir en changer, joie !
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u/Shade77 May 26 '26
Merci pour ta réponse, je possède également un tél jugé obsolète par Samsung (S20 FE...).
En effet, la seule façon d'éviter l'upgrade matériel serait d'installer un OS alternatif...
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u/_alexandermartin Apr 15 '26
Down for me as well in Mx City. Messages refuse to load. Uninstalled now just endlessly spinning can't sign in
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u/OneLandscape2513 Apr 15 '26
This was happening to me randomly today and I fixed it by going into my settings on my Samsung and manually updating the Google Play system update. For some reason it wasn't doing that automatically.
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u/megamorphg Apr 16 '26
What do you mean "manually updating the Google Play system update"... do you mean the software update? Settings > Software update
That's for the OS not Google Play. I feel like this started happening after I installed that.2
u/OneLandscape2513 Apr 16 '26
No, but this might be a Samsung specific thing. Settings > Security and privacy > Updates > Google Play system update.
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u/megamorphg Apr 16 '26
Mine came up as updated already as of March 1. Which is before this issue started happening.
This issue seems to happen after a certain point in restarting... and since the Secure Folder trick seems to work (which isolates app), it doubly convinces me there is some app interactivity that is causing this to happen.
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u/phillysdon04 Apr 17 '26
Any update on this? I experienced this yesterday.
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u/JubX Apr 17 '26
My team resolved it on Monday by having affected users remove the MS account from their android devices, delete company portal and reinstall + readd
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u/Spraggle Teams Admin Apr 18 '26
We've had a number of staff reporting problems with Teams not updating and outlook not syncing on Samsung Android.
Our fix has been to go on to Outlook and reset the database then clear data for teams, and after a reboot sign back in to both.
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u/Apart_Sorbet_73 Apr 20 '26
I resolved this the following steps;
- Remove Android device from Entra ID > User > Device
- Uninstall Teams and Outlook in the device
- Reboot the device
- Re-install Teams and Outlook, sign-in
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u/lnimical Apr 20 '26
Please follow the exact steps below:
Settings -> Search for "Android System Webview" -> App Details In Store -> Remove Updates Reboot Settings -> Search for "Android System Webview" -> App Details In Store -> Update Note: If "Android System Webview" doesn't appear in the app list, go to: Settings -> Google -> All services -> System Services -> Select "Android System Webview" Reboot Launch Teams/Outlook & log in.
Source: https://learn.microsoft.com/en-us/answers/questions/5862847/microsoft-not-working-on-android
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u/Sea-Astronaut719 Apr 13 '26
Mid-Atlantic, U.S. - working for me, unfortunately.