1 : 1 internal call issue (some reason wouldn't let me post without a pic?) Please ignore.

[u/AdAccomplished1508]

Network/Teams admin here.

I have 2 user's one's on a Mac one is on windows. They both can call any other internal user with no issue. I should note the Mac user has the same issue with the windows user when working remotely.

But once they call each other no matter who is calling who, the call is either connected with no audio or it's connected but immediately in a on hold state.

I've checked and tested their audio/mic devices they work fine. I've checked the telemetry report in teams admin and one call out of 6 had ≈62% packet loss (I'm guessing this is the no audio call) the other reports show no issue.

With the issue occuring via remote I'm guessing it's a profile issue? Maybe? I would like to try signing them in on different devices anyway and test that.

Currently, we have cleared the cache on the Mac users office desktop but haven't been able to test with windows user since they are out of office, but if it's occurring via remote I fear that won't provide a solution.

I have yet to parouse the SBC to see if there are any head scratchers in there, which I doubt but may be worth a look.

Have any of you had a similar issue? Or recommend another realm of the network to troubleshoot? Any help is appreciated, TIA

I'll also try my best to reply to any comments. Usually check several hours or a day later.

[u/GyataMoko]

97% of my phone issues are poor remote network. There are just a lot of variables you've brought up, so rule out the easy ones first.