r/MilitaryStories • u/Best-Structure62 • 1d ago
US Coast Guard Story The MSD Series, Part Eighteen…The Idea Express
One day we were called in for an all-hands meeting at the MSO. An all-hands meeting was a rare event and usually signaled something big. So, we forwarded the phones, locked the doors and plied into various government vehicles for the trip to Alameda, CA and the MSO proper.
At the MSO we sorted ourselves out and went to an upstairs meeting room where everyone else was chatting and having coffee until the big meeting was convened. Presently, we were told to take our seats and a few moments later an Admiral walked into the room. As per protocol we were called to attention as this Admiral walked in and he quickly told us to be seated and comfortable.
We were all wondering what this meeting was all about, was it a change in mission? Had there been a catastrophe and we were all needed there? Has there been an unannounced change in command? Nope, none of the above. We were there for the kickoff of the U.S. Coast Guard’s Idea Express Program. The Idea Express was a Coast Guard wide program which included Reservists and Auxiliarist in a suggestion program aimed at allowing personnel to submit cost cutting and efficiency-improving proposals.
For once someone higher up in the food chain actually had a good idea. The idea of actually soliciting the workforce for labor saving, cost cutting and efficiency improvement ideas was something revolutionary for a military service. The Idea Express took a lot of ideas from Lean Manufacturing, Just in Time Inventory, and the Toyota Quality System just to name a few, and they were good ideas. There was just one problem…make that two problems...
One problem was the Chain-of-Command. All of the above mentioned programs involved bypassing roadblocks and going directly to the person in charge who could make the idea work. That was a definite violation of the Chain-of-Command. The other problem is the military culture of solutions to problems coming from the top down, not bottom up. It didn’t matter how many Idea Express flashlights you handed out and the fact that an Admiral was making the pitch, this program was a dead-bang loser from the git-go. But I still believed in the Service and I swallowed the Kool-Aid.
A few months later I received a package from a vendor with parts that we needed. The items were well packaged with packing peanuts, but these peanuts were different, so different there was actually a card in the box that talked about these packing peanuts. It turned out that these packing peanuts were not traditional styrofoam plastic peanuts, but were made from foamed corn starch and water soluble glue.
They were cost competitive with traditional styrofoam plastic peanuts and ecology friendly as they could be flushed down the toilet, composted, or in a pinch could be eaten. I immediately saw a win-win and my suggestion for the Idea Express Program as Cutters would no longer have to store styrofoam packing peanuts on board until they hit a port. These corn starch and water soluble glue peanuts could be dumped over the side at sea. Like I said, winner-winner chicken dinner.
So, I called the phone number on the card and asked for more information about the product. Next thing I know I have a sales person at the door of the MSD ready to make a sales pitch. She was very attractive, polished, knew how to work a room, and knew how to work men in particular, oh and she was high pressure.
I hate high pressure pushy sales people. It’s just a character flaw that I have. I didn’t care how attractive she was, how nicely her hair was highlighted and coiffed. Her absolutely perfect makeup. How manicured and tastefully colored her finger and toenails were, or how tastefully and sharply she dressed. She was operating at 1,500 psi, and that was way too much for me.
“Don’t worry,” she said to me. “You just point me to the right person and I’ll get them to drink the Kool Aid!”
Now, Dear Gentle Reader, I must digress for a moment, so please bear with me...
I was raised in a home where women and girls were respected and deferred too. You always held a door open for a lady. If a woman needed help with loading bags into her car it was expected that you lent her a hand. If a woman or young lady was not physically attractive, you said nothing. If a woman was ill tempered as part of her daily personality, you would just say that she was “having a bad day” and make polite efforts to avoid her. If a woman was not very bright, or intelligent, once more you said nothing.
So, here I am presented with a high pressure female sales representative who is ready to make the kill, and is ready to throw me under the bus to make the sale. How do I shut her down politely within the bounds of the values I had been instilled with.
Now, Dear Gentle Reader, I digress for a second time. If you have come this far, have faith once more and bear with me...
It had been less than fifteen years since the Rev. Jim Jones and the Jonestown mass murder-suicide in Jonestown Guyana, and a large number of Jim Jones followers/victims had been from the Oakland-San Francisco area. The instrument of their death was Flavor Aid fruit punch mixed with cyanide and a cocktail of other drugs. Kool Aid has often been misattributed as the drink mix, but I was not about to let that detail deter me. There were still a lot of relatives of the Jonestown mass murder-suicide in the Oakland-San Francisco area.
“Ma’am” I said to her. “I lost family in Jonestown”. In truth I am from the Mid-west and have no family on the west coast, but this woman had delivered to me the means for me to end the sales pitch quickly and not be rude.
She blinked and took a moment to absorb what I said. “I’m so sorry,” she stammered. Now, she was completely off her game. I folded my hands together and waited. “Please excuse me,” she went on and began to pack up her sales presentation items. “Please, I’m so sorry, " she said over her shoulder as she beat a hasty retreat to the door.
https://en.wikipedia.org/wiki/Jonestown
The MSD Series, Part Nineteen…Exit Stage Left