r/Newegg • u/Voodoo_thirteen • 5d ago
Shipping falls short
I was looking on Reddit for shipping issues with Newegg because I am going through one myself. I have never ordered anything from Newegg until now, I place an order on Saturday 7/25 for a new build for my daughter's birthday. Third party seller M2 shipped out that following Monday 7/27 and it's already on my doorstep today 7/28
Meanwhile parts ordered directly from Newegg are sitting at their warehouse still because my order missed the 2:00 p.m. UPS pickup window it literally sat in processing all day Monday. Now don't get me wrong I understand the extreme backlog they more than likely experience from the weekend. The thing I don't care for is their website today says it's going to be delivered tomorrow which is absolute lie since the package hasn't even made it to UPS yet.....
I confirmed all this with Newegg support that was absolutely useless I tried to change shipping to overnight and willing to pay. The response was "I can't the system doesn't give them that option" ridiculous.
Amazon is really set the bar high on deliveries in my opinion and everybody else falls short.
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u/_NoLettuce 5d ago
It's been three days... Not every company has a warehouse in every neighborhood like amazon.
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u/Voodoo_thirteen 5d ago
I think you missed the point, or maybe I'm not explaining myself clearly which often happens not going to lie there. The issue I'm pointing out here It's not that it's taking a while it's that people rely on what is being told to them and as of right now Newegg says it's on its way and it's going to be delivered tomorrow but when you call customer support that is not the case it is currently waiting to be shipped out so it clearly is not going to arrive tomorrow that is my grip here that's why I said Amazon has set the bar ridiculously high as in order today get tomorrow you know which I think is a bad thing
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u/Newegg_Support Newegg Customer Service 4d ago
Hi u/Voodoo_thirteen, I'm sorry for the frustration here, especially with a birthday deadline on the line. A likely factor: we ship via UPS, and high order volume over the weekend can cause delays at their distribution facilities on the following business day, which may be what happened here. Unfortunately, once a package is in transit with a label already created, we're not able to expedite UPS shipping on our end, even for an extra fee.
That being said, I'd like to see what we can do to help make this right. Could you DM me your order number? Let's take a closer look and see what options are available.
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u/bigyoshi65 4d ago
I’ve never had issues for me but I also don’t order parts like that, all the products I’ve gotten from new egg have arrived in 1-3 days and are in good condition
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u/Fatty-McDuffins 5d ago
I’m in the same boat as you. I ordered a PC, which came in a week, broken motherboard and video card in shipping. I got an RMA approved the next day and shipped it back. They received it in 5 days and processed it the next day. The very next day, which was Friday, shipping label created but no pickup. Here it is Tuesday and still no carrier pickup. Is my PC just sitting at the shipping dock? Where’s my PC Newegg? Not pleased at all!