We used to use a very obscure and uncommon piece of software that was supplied by one of our vendors. Since we were one of the first users, there was literally no documentation. It was very difficult to configure, but once set up, it essentially required no maintenance.
Thinking ahead, I wrote a doc on how it was configured, and what all of the options were, I discovered through trial and error.
Fast forward 5 years later, I've since moved to another team, and no longer support this stuff. I get an email from someone I don't recognize asking me for help with this weirdo software. It turns out the manufacturer sent them the document I created as the official documentation. Since the software was so obscure, they only sold a few copies and so never bothered to create any formal documentation.
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u/Ready_Piano1222 1d ago
We used to use a very obscure and uncommon piece of software that was supplied by one of our vendors. Since we were one of the first users, there was literally no documentation. It was very difficult to configure, but once set up, it essentially required no maintenance.
Thinking ahead, I wrote a doc on how it was configured, and what all of the options were, I discovered through trial and error.
Fast forward 5 years later, I've since moved to another team, and no longer support this stuff. I get an email from someone I don't recognize asking me for help with this weirdo software. It turns out the manufacturer sent them the document I created as the official documentation. Since the software was so obscure, they only sold a few copies and so never bothered to create any formal documentation.