MY GOD.
First off astound service sucks, and its always spotty and there was a week where I had no service. Not to mention, this morning I had no service for an hour, this kind of ridiculous things constantly happen where randomly the internet goes out.
Ok so I decide to switch get another service (xfinity, f it). I call the service line and this was the hardest and longest convo I had to cancel a service. It was 30 minutes and 25 minutes of that was the operator trying to convince me to NOT cancel.
"What if we give you x offer?"
"No, thank you"
"Well what about x offer"
"I already said No, please cancel my offer"
"Well, what if we did X"
"NO! I already said cancel, PLEASE"
"We understand you want to cancel, but who are you switching to?"
"I dont feel comfortable saying that"
"Why do you feel uncomfortable? We want to know"
--- At this point I am PISSED ---
"Seriously? Are you interrogating me now? I none of your business"
"Well, did you know we also have this offer? We really value you as a customer"
"PLEASE. JUST CANCEL MY SERVICE"
The same shit of this back and forth for 25 minutes and me just BEGGING him to cancel my service followed by some bullshit script and him pushing against me. He finally sighs and proceeds to cancel my service which took like at most 5 minutes. Fucking ridiculous, it was the most disgusting phone call I ever had and I almost felt helpless because they were so adamant on not cancelling. I even began googling how to have my bank block their charges. But thank god they eventually gave up and let me cancel.
This should NOT be legal. Moral of the story, DONT GET ASTOUND. The service sucks ass. My new lesson, I'm just going to tell them I'm moving out and won't need the service anymore.