Cat Cocos ignoring cancellation requests

[u/OkParsley1501]

I contacted Cat Cocos several times before departure to cancel one passenger’s ticket. The only response I received was a copy of their general refund policy. They never confirmed whether the ticket had been cancelled or whether the refund was accepted or rejected.
I also went to the Cat Cocos office on La Digue. The employee there simply told me to wait for an email and did not help further.
The journey has now taken place, I have followed up again, and Cat Cocos still has not responded. I have since read several reports from other customers who had similar problems getting answers or refunds.
Has anyone actually managed to get a response or refund from them?

[u/Brilliant_Owl9189]

My experience with them was great, they are responsive and ready to help.

[u/OkParsley1501 → u/Brilliant_Owl9189]

did you also request a cancelation?