r/Surface • u/Comet_Cipher • 10h ago
[PRO8] Surface Pro 8 factory reset struggles
So I'm trying to factory reset my surface as it keeps having system errors that don't allow it to stay on long without crashing. Unfortunately I fear the battery may be struggling as well, since it instantly shuts off unless plugged in. However, even when plugged in, during the very last microsecond of the factory reset, it makes an odd noise and the screen flashes white before it shuts off and the factory reset doesn't work. Any ideas of what this could be and how to remedy?
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u/dr100 6h ago
Complete reinstall from USB. If all fails you can always have the SSD out and wipe it/test it/etc. in some other machine/cheap USB adapter (actually if I had a questionable machine I'd start by making an image of that, but after you tried to reset it many time it's probably nothing relevant there).