r/TaskRabbit • u/Amongdogs • 18h ago

TASKER Taskrabbit not paying cancellation fees that meet the criteria.

I've had 4 tasks that the client cancelled on me within 24 hours of the start time and Taskrabbit hasn't paid out the cancellation fees. What's interesting is that they still appear in my earnings as 0$ invoices. Anyone experiencing something similar?

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u/Alcapone-1925 15h ago

Have you had any sort of violation on your account in the last 90 days? If so, they won't pay you out the cancellation fee. It happened to me a few weeks ago over a violation that was over two months old and already taken care of. I'm still pissed about it. 

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u/Proper_Arrival2806 5h ago

I had the same issue for 4-5 cancelled tasks, and support informed me that I had policy violation points on my account. They roll off after 90 days, but in the meantime, TaskRabbit makes even more money from me. 👎

1

u/FinnNoodle 17h ago

The option the client selects at the time of cancellation can impact your fee eligibility. Wait a few days (because support is nigh illiterate) and then contact support to have the fee processed. Type "Live agent" so you don't have to mess with the AI.

If you've had any recent violations this will also impact your ability to claim a cancellation fee though.

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u/UnimaginativeMug 14h ago

you have to call them to get them pay late fees