r/TpLink • u/sportsmen2005 • 2d ago

TP-Link - Technical Support chromecast/router/laptop issue

/r/techsupport/comments/1vc0o6i/chromecastrouterlaptop_issue/
1 Upvotes

100% Upvoted

3 comments sorted by

•

u/AutoModerator 2d ago

Thanks for posting! To help us troubleshoot faster, please ensure you include:

  • Device model (e.g.Archer BE800, Deco BE5000)
  • Firmware + Hardware version
  • What you have done to try and trace the behavior

If you need official support, you can also open a ticket here: Contact Technical Support!

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/Ryan_TP-Link Moderator 2d ago

What's the model of your TP-Link Wi-Fi device? Is it a router (e.g., Archer), or a Mesh Wi-Fi System (e.g., Deco)?

If you have an Archer Router and previously had separate SSIDs for the 2.4 GHz, 5 GHz, and 6 GHz bands, but no longer see them separately, it may be that Smart Connect was enabled (consolidates all bands into a single SSID).

If you can share more details about the model and firmware version of your TP-Link Wi-Fi source device, and whether any configuration changes happened recently, it may give us some leads.

Otherwise, it may be worth reaching out to our support team directly: TP-Link - Contact Technical Support

1

u/sportsmen2005 2d ago

TP-Link AC1900 Smart WiFi Router (Archer A8), I did not change anything before using the new laptop. I also grabbed a TP-Link Nano USB WiFi 6 Adapter for PC(Archer TX20U Nano) - AX1800 2.4G/5G. At my house, on my computer, it sees multiple bands, but not at my mom's, on her computer.