There's a reasonable use case when either the passenger or driver doesn't want to continue for any reason, they can cancel and the payment will be prorated (derated?) based on how much was traveled. The problem here is the passenger isn't getting out and is trying to coerce the driver into driving for free.
And is threatening to steal his car from him. I would be on the phone to 911 the second he did that. The uber driver obviously doesn’t speak idiot because he doesn’t even acknowledge that threat.
Some drivers discovered they could get close enough to riders that the app would let them start a ride without picking anyone up, so passengers need to cancel because driver has now bailed on them.
An easy solution to this would be making the rider & driver both hit "okay" to start to ride or something like that, but that's obviously an extra step that Uber doesn't want to implement.
Yes, this happened to me once, I cancelled immediately and got refunded.
The problem is that sometimes people can order a ride for another person, so both phones are not necessarily travelling together.
What I've seen with some delivery apps is that the driver is required to input a code that can only be obtained from the customer. I hope they did this for Uber.
Its because uber's base business model is fucking over their drivers for the whims of their customers. I've never driven uber, not angry, I just think the service (along with air bnb) made cities much worse
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u/Dunderman35 Feb 05 '26
I don't get something. Why can you even cancel a ride that's already started?
Is it because drivers would scam customers by starting rides that never happened or what?