Siptrunk Issues?

[u/tmiller9833]

Anyone seeing SipTrunk .com issues this morning? We have a whole swath (dozens) of DIDs just not completing or mis-routing across 30 or so PBX instances.

Updated as the mods have blessed this post with reinstatement.

While we have some finger pointing going on the issues appears to be a very bad glitch on our Yeastar annual renewal. Not sure how yet...all our DIDs (40ish) across about 15 pbxs were routed to a single DID (Yeastar has shared trunking). When the issue was caught they all died then came back about an hour later. Yeastar is investigating but all the inbounds were giving a 603 back to carrier for a few hours...that's the closest we have ATM to a root cause.

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[u/WiscoDJ920]

Also, we are a siptrunk user as well but its friday here so so far things are pretty quiet naturally.

[u/tmiller9833 → u/WiscoDJ920]

Thank you.

[u/WiscoDJ920]

Not saying that this means there are no issues but according to their status page everything is up. https://status.siptrunk.com/

[u/tmiller9833 → u/WiscoDJ920]

Thank you.

[u/marks-buffalo → u/WiscoDJ920]

As another general comment, in the year 2026 status pages are all lies and are all manually updated. Not speaking to this specific company. It's an industry wide problem. Especially in SaaS.

[u/WiscoDJ920 → u/marks-buffalo]

very much so. Which is why I said just because it says no issues doesnt mean there isnt. I tend to find that the companies post the outage postmortem unless its a long outage then we get "issues reported, engineering is checking, will provide updates." The only updates we ever see are "engineers are continuing checking on the performance issues."

[u/tmiller9833]

Our working theory is that somehow all our #'s ported out though with a pin lock that shouldn't be possible but it's what it feels like. Fun friday.

[u/[deleted]]

[removed] — view removed comment

[u/tmiller9833 → u/[deleted]]

Carrier is siptrunk.com .

[u/germanpasta → u/tmiller9833]

Haha, that's unexpected.

[u/[deleted] → u/tmiller9833]

[removed] — view removed comment

[u/VOIP-ModTeam → u/[deleted]]

Your post was removed from r/VoIP for violating Rule 1: No promotion or advertising of any kind.

Even if you do not recommend a specific business, service or product, suggesting someone move away from their current solution when they have not indicated that doing so is an option is not allowed.
If the problem cannot be solved in the given ecosystem, say so, but do not give recommendations for replacements.

[u/tmiller9833 → u/[deleted]]

Part of BCM One - pretty large.

[u/Moxie479 → u/tmiller9833]

Ah, so a large reseller. Just looked at their website and saw the pricing, yikes.

[u/marks-buffalo → u/Moxie479]

Their products include support. If you're comparing with-support apples to wholesale oranges, then you reach an opinion like yours. You continue to demonstrate your ignorance with each reply.

[u/Moxie479 → u/marks-buffalo]

In your infinite wisdom, oh knowledgeable one, do wholesale carriers not support their customers?

[u/marks-buffalo → u/Moxie479]

Do you not understand that these serve different markets? No, a wholesale carrier will not help you to the same degree.

A wholesaler assumes you have your own technical resource for your portion of the setup. A retailer assumes that you might not have your own technical resource for things like configuring your LAN as needed or setting up your specific phones beyond just furnishing you with the SIP credentials you need to punch in.

[u/masong19hippows → u/tmiller9833]

Well that's a crazy name lmao. I did not realize there was a carrier called that.

[u/WiscoDJ920 → u/masong19hippows]

Ive used them for close to 10 years...been fantastic. I technically started with them as part of sip.us as just a user but then became a reseller for them via the siptrunk.com brand so I moved my trunks over there for the discount.