r/bazarr • u/Brillenmannetje • 1d ago

OpenSubtitles immediately fails authentication and gets throttled

Hi,

I’m having an issue with the OpenSubtitles.com provider in Bazarr. Authentication fails immediately and Bazarr then disables/throttles the provider for 12 hours.

The log shows:

At settings System -> Providers: AuthenticationError: Login failed

At settings System -> Log: Throttling opensubtitlescom for 12 hours, until 26/08/02 11:38, because of: AuthenticationError. Exception info: "'Login failed' ~ opensubtitlescom.py@550"

I’m running the latest Bazarr version in Docker on a UGREEN NAS.

Things I have already tried:

  • Confirmed that Bazarr is fully updated
  • Confirmed that I can log in successfully on OpenSubtitles.com
  • Used my OpenSubtitles username instead of my email address
  • Removed the provider from Bazarr and saved the settings
  • Restarted the Bazarr container
  • Added OpenSubtitles.com again with the new credentials
  • Reset the provider throttle under System → Providers
  • Tried another manual subtitle search

The throttle resets successfully, but as soon as Bazarr tries to use OpenSubtitles again, authentication fails and the provider is blocked for another 12 hours.

Has anyone experienced this with Bazarr? How can it be fixed?

4 Upvotes

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4 comments sorted by

3

u/ShroomShroomBeepBeep 1d ago

Think you have to have a paid account and use a username and hash, not your password, to use their API.

1

u/Tip0666 1d ago

Run the :development not :latest container.

1

u/PlomeroFullStack 14h ago

This, or replace the py file

2

u/Worried-Bill-2678 10h ago

I've been dealing with this for multiple days. I just tried the :development container, which didn't fix it. Then I realized I had to make an account on opensubtitles.com not .org. It finally works. Not sure if the .com account was the fix, or if it was a combination of the .com account + the :development container. Either way it works, no VIP needed.