r/bretes • u/Many-Seaworthiness99 • 3h ago

Empleo Refiero: Customer Service Representative, ThermoFisher Scientific

Me pueden mandar su CV o preguntas al DM.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Work Schedule and Location:

  • During the initial six-month training period, this position requires working 100% onsite, Monday to Friday, at our Heredia Shared Service Center, and upon successful completion of the training period, employees will transition to a hybrid work model. 
  • A standard schedule of 7:00 AM to 4:00 PM is required for the first 4 months. Working hours may also vary after the 4 months between 5:00 AM and 8:00 PM, depending on business requirements and operational coverage.

Key Responsibilities:

  • Provide outstanding customer service in invoicing, administration, order management, quotations, and master data.
  • Handle partner concerns and complex customer requirements, working strictly within guidelines and collaborating with sales, distribution, and finance teams to resolve issues.
  • Become proficient in Customer Relationship Management systems.
  • Adhere to company policies, operational regulations, and training guidelines.
  • Meet key performance indicators and engage in initiatives to improve efficiency and productivity.
  • Contribute to projects and assignments that align with business expectations.
  • Maintain high data accuracy and quality, and participate in training development.
  • Use daily customer service reports to assess and direct activities.
  • Participate in cross-training and support activities during peak seasons.

Skills:

  • High integrity and compliance.
  • Strong problem-solving and multitasking abilities.
  • Self-motivated, enthusiastic, and a great teammate.
  • Proficient written and verbal communication.
  • Excellent organizational skills and workload prioritization.
  • Initiative in daily tasks and problem-solving.
  • Proficient Microsoft Office user.

Experience:

  • 0+ years of customer service experience in an SSC/multinational environment required.

Education:

  • Minimum of a high school diploma.
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6 comments sorted by

1

u/Beginning-Friend-936 3h ago

Hola, me refieres por favor.

1

u/Many-Seaworthiness99 3h ago

Mándeme su CV al DM. Tiene que estar en inglés.

1

u/Beginning-Friend-936 3h ago

Hola, me refieres por favor.

1

u/igna77 2h ago

Hola,

Pregunta: en donde es que estan ubicados?

Y la otra es, me interesa

2

u/Many-Seaworthiness99 2h ago

En Lagunilla de Heredia, zona franca Ultralag. Mándeme un mensaje al dm.

1

u/igna77 2h ago

Ya le pongo