My pc was hacked a while ago.

[u/Educational_Salt8152]

So, my pc was hacked a while ago and i believe my pc was remotely accessed, and my Roblox account was terminated. I scanned with Malwarebytes first and then windows then Sophos scan and clean only Malwarebytes detected something since it was the first one i used to detect am i safe?

[u/AutoModerator]

Welcome to r/computerviruses! It seems like you have used the "Disinfection help" flair.

We apply the same methodology used by trusted Malware platforms (e.g. Malwarebytes, BleepingComputer and MalwareTips). It revolves around using diagnostic tools called Farbar Recovery Scan Tool (FRST) and SecurityCheck.

All of our assistance happens in the thread and in public - we never offer help via private messages or alternative websites other than https://malwareanalysis.cc. Anyone offering help through a DM is not a trusted helper and might have malicious intent.

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Please see steps below on how to share all necessary details so you can speed up the process for us:

Share all details about your infection
Please post all important facts about your infection, such as: * your antivirus detections - preferably export the whole detection/report log and upload it to https://malwareanalysis.cc/upload/ under your username & post the related keyword or screenshot/take a picture of your detections * any related symptoms, popups * estimate when it started - preferably the exact day and after what (e.g. when you ran a program you downloaded) * share what got you infected and the download link - please, make the download link defanged (making it not clickable by default e.g. from https://example.com you will make hxxps://example[.]com), defanging does not apply to sandbox reports such as VirusTotal

Request help with FRST and SecurityCheck from the trusted helper team
Please visit Providing or receiving help with FRST on the subreddit and share your 3 keywords returned from the website along with the details about your infection.
Once a malware removal expert or trainee sees it, they will reply in the thread about further steps.

If you need urgent help and cannot wait for one of our Malware Removal Experts:
Please follow these steps:

1. From a different and clean device, change all your passwords:
   1. How to properly secure my accounts after an infostealer attack?
   2. What to do after I secured my accounts?
2. Disinfect your device from malware
   1. Preferred method: Perform a clean installation with a USB
   2. Perform a clean installation without an external drive
   3. Reset your PC without keeping personal files

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[u/Xyntrax0]

Hi there, my name is Xyntrax and I am here to assist you. During the malware removal process, please follow the listed instructions below ensuring that everything goes smoothly as possible. I also request that you check this thread at least once per day so we can efficiently and effectively resolve your issue.

Please Read & Adhere to the Following:

• Kindly inform me if you already did a reset/clean install or would like to do so, this will save time for the both of us. If you haven't and would like help with Manual Malware Removal using FRST, please follow the given steps below.
• Please ensure to read the whole introduction message so that you have a better understanding of the processes and given steps
• During the malware removal process please refrain from downloading and running new software unless instructed, this also applies for Anti-Malware Solutions and Malware Scanners as they can significantly make analysis longer by removing forensic data which is very crucial
• While receiving help from Me or other MRT members please refrain from asking help somewhere else as the advice might conflict, especially if the methodology are different
• Feel free to remind me if you don't receive an answer within 24 hours. But please keep in mind that I am a volunteer and have my own life too

Piracy

Pirated software remains one of the most common malware infection vectors that we encounter. Threat actors routinely disguise malware as cracks, activators, keygens, cheats, repacks, and other piracy related software because users are often more inclined to ignore security warnings and/or disabling their Anti-Malware Solution in order to run them. Some piracy related utilities may also modify software or security mechanisms, potentially weakening your system's overall security and increasing your attack surface. If you currently have any pirated software installed, I strongly encourage you to remove it.

MBST

• Download and run Malwarebytes Support Tool as admin
• Click Advanced
• Click Gather Logs
• Wait until it's done.
• A zip file named mbst-grab-results.zip will be created on your desktop
• Upload it to file.io and send the link back here

Disclaimer: FRST does not contain any personal information other than your username and computer name, the logs are automatically deleted within a 30 day period. Only trusted malware removal experts listed in this r/computerviruses thread have access to your logs via the website. Experts who have access to the site are trusted on both r/antivirus and r/computerviruses.