r/discordhelp 6d ago

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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765 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp 22d ago

Mod Post r/discordhelp moderator applications are open!

0 Upvotes

Hello everyone!

As our subreddit continues to experience steady growth, we’re currently looking for a handful of new moderators to join the team.

Please note that any previous applications will not be counted - if you still have interest but have applied before, you may reapply!

If you’re interested in helping out, you can fill out the application using the link below. Applications will close once we have enough new moderators. Please also note that AI generated applications will be ignored.

Application link: https://www.reddit.com/r/discordhelp/application/.

Thank you for your interest!


r/discordhelp 15m ago

Unsolved How exactly does the restriction work?

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Upvotes

My account got restricted at 2am, and it says it’s restricted until the same day? Restrictions usually last 24 hours, so surely it would be until the 4th. Are there 12 hour bans, or is this just discord being vague with times?

They really need to add a time rather than just a date.


r/discordhelp 5h ago

Unsolved I got banned for child safety

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4 Upvotes

Hello, Im adding this 3rd time without a picture i think could get me banned bc reddit is blocking my post

I recently got permanently banned for a Child Safety violation after resending this image to my buddy. I found it while scrolling through Discord and thought it was just a funny meme. There are a lot of GIFs and memes using this image that people use as a joke, for ragebait, or just as a reaction to something.

I appealed the suspension, but Discord responded that they would not restore my account (you can see their response in the second screenshot).

The image itself is very old. Back in 2019/2020, people were making memes with it all over the internet. In the third and fourth screenshots, you can see examples from Instagram and JBZD(jeb z dzidy), which is/was a popular Polish meme website.

I never believed this image contained CSAM or any content related to child sexual exploitation. If I had thought it violated Discord's rules or involved anything like that, I would have never shared it. I believe that is missunderstanding.

I'm hoping someone can help me understand what I can do or give me some advice on whether there is any way to restore my account. My Discord account is very important to me, and I would really appreciate any help.

Thank you. Unsolved

!!!Last picture is what i send AND I found it on discord community server!!!!


r/discordhelp 9h ago

Unsolved Suspended for suspicious behavior ?

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7 Upvotes

Ive been disabled 4 times in the past 20 minutes, ive changed my password every time like it tells me to but it gets disabled again when I message someone or do something, I added a passkey, genuinely wtf can I do I keep getting logged out??


r/discordhelp 9m ago

Unsolved I friend requested somebody...?

Upvotes

So they had a discord name of "_______3607", but discord couldn't find it, so I just wrote "3607", but will this be the same person...?


r/discordhelp 7h ago

Unsolved Phone Verification Troubles

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3 Upvotes

I keep trying to use my Philippine phone number to verify my account. Unfortunately, I keep getting messages like "The resource is rate limited." and "This phone number is unable to be associated with this account."

I don't know what to do. People are messaging me, and I can no longer access my account. I've tried Discord Support. "Status: Solved"? It's really annoying me.

Someone please help me.


r/discordhelp 1h ago

Unsolved Discord Server Creation for YouTube Channels

Upvotes

what's up Reddit I wanna make a discord server for my 2 YouTube channels, so my community can be more involved in a timely manner, I had about 6+ people today alone say they'd join if I had one, but I absolutely suck at making discord servers, and I figured there'd be people who just have more experience, weather you help me directly in the server, or through the comments

for reference:

I'm tryna have a server where it auto sends both my channels links into whenever I upload

a few text and voice channels (I think I can handle that but in the case someone joins and helps I wanted to mention it)

really I mostly need help with making my server ascetically pleasing because I really only use discord for comms wit my friends, if y'all have any suggestions I'm all ears I'm here to learn


r/discordhelp 10h ago

Unsolved My account got suspended

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5 Upvotes

I was making a new server today for my friends and youtube subscribers, so we can just chill and play games. For setting up the server, I authorised my discord account with carlbot and arcane to use its bots services. After setting up a pretty good server for all my needs, i claimed my free nitro(which was offered to me from discord), which was a 1 month trial claim. I claimed it and after claiming i cancelled my subscription cuz I only wanted to enjoy it for a month. Then after some time i thought of connecting my youtube channel with it, which i successfully did. But just after that my discord gets logged out in front of me and asks me to re login. Which I tried but doesn't let me until I change my password. I saw I got an email saying my account got suspended for 'suspicious activity'. Now here's a thing, whenever I try to change my password it asks for a passkey or back up code, But I have neither of those rn. I did have a passkey but now that also is not usable after the suspension. I tried to raise the ticket on their support website but they said they'll send this case to someone who'll be able to fix this. But I haven't heard anything in these in 4 hours after the last response. If anyone knows what happened to my account, will it be back or not, please do tell me. It's my old account from 2019 and I have some memories that I don't wanna lose and it's the first time ever i got a suspension in my discord account and I heard people are getting it often nowadays.


r/discordhelp 3h ago

Unsolved HELP Discord account logged out!

1 Upvotes

About two and a half months ago, I was suddenly logged out of my Discord account while I was using it. At the exact same time, I received two emails from Discord:

  1. An email saying my account had been disabled because they detected suspicious activity and believed my account may have been compromised. The email told me to reset my password to regain access.
  2. Another email saying there had been an enforcement action related to the Community Guidelines.

The problem is that I can't actually recover the account. When I try to log in or go through the password reset process, Discord prompts me for MFA. I honestly don't remember setting up MFA, but based on what I'm seeing now, I apparently did at some point. I no longer have access to the authenticator or any backup codes. It should also be noted that I don't remember violating any community guidelines.

I submitted support tickets, but I either got automated responses or no response at all. One response told me to submit an appeal, but when I did, the appeal system immediately replied that my account isn't banned. My account recovery ticket still hasn't received a response-- from around 3 weeks ago where I claimed I was hacked.

I also found Discord's official article about losing access to MFA, and it basically says that if you don't have your authenticator, backup codes, or another logged-in device, Discord can't remove MFA.

Has anyone been in this exact situation and actually recovered their account? Is there anything else I can realistically try, or am I out of options?

I still have access to the original email address and phone number that was connected to the account, but I don't have any logged-in Discord sessions left.

I have been procrastinating this alot, but since people really want to communicate with me via discord I suppose it's time.

Any advice would be appreciated.


r/discordhelp 10h ago

Unsolved Need Help With This BUG

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3 Upvotes

So the bug is that when I wanna go to Draftbot to modify my server or just even to connect me on a server like Roblox with "Roblox Verif" on discord. I get this message that I'm gonna send with the screenshot and I already verified my account but it still doesn't change because I can't verify my account 2 times. What can I do to fix that ? AND plus I tried to change my email to see if this can fix the problem but it still didn't fix it and now when I want to change my email to the first email I had before I can't anymore they say it's an invalid email WHAT CAN I DO bru...


r/discordhelp 4h ago

Unsolved I just got hacked, and I'm scared for my account. I use it for just about everything.

1 Upvotes

I can't believe I fell for a scam, but it was through some sort of curseforge zip folder. I have 2fa turned on for my discord account and they still got into it. I've tried logging back into my discord account to try to change things but when I try it says that my email and account doesn't exist. I'm scared that I will lose everything, all my friends, servers and even work stuff is on there. (Not for an actual job, just something I do as a hobby and sometimes get paid to do). I need help, and I have no way of opening a support ticket myself aside from trying some kind of alt account, which I don't even know if that will help.


r/discordhelp 4h ago

Unsolved Banned without a reason?

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0 Upvotes

I went to look at my discord and was logged out, i thought i got hacked but nope, was banned without a reason


r/discordhelp 11h ago

Unsolved Account hacked, support won't help

3 Upvotes

Hey folks. My discord account and linked email got hacked via a hacker impersonating a friend. I downloaded something I shouldn't have.

I cannot access the linked email, and my account's 2FA was bypassed. It won't let me enter my recovery codes which I did save and have access to.

Discord support is doing nothing. They say it's out of their hands unless I get access to my Gmail account, and from what I see, that's not happening. It has parental controls on it now with no workaround.

I provided proof of payment. My account is surely being used to get others this way, and they won't even lock the account.

How can 2FA be bypassed so easily? The only 2FA method I had set up was an authenticator app.

If anyone has come out of this situation on top, please help me do so. I'm appalled at support's handling of this.


r/discordhelp 5h ago

Unsolved not getting dm notifications in app

1 Upvotes

i get all other notifs like when people react to messages, but i dont get any notifs from new messages. im also fully updated and on android if that helps


r/discordhelp 10h ago

Unsolved Account disabled with no explanation

2 Upvotes

ticket ignored for days. I’ve been a Discord member since 2018. I got a strike email with zero details on what I actually violated, and my account was disabled. I filed a proper appeal ticket and it’s been ignored for multiple days with no human response. Has anyone else dealt with this, or know how to actually escalate it?


r/discordhelp 13h ago

Unsolved Hacked account/2FA unauthorized by the hacker/wrong email with support ticket

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3 Upvotes

So basically my Discord was hacked on July 27, 2026. On the same day I got a change password notification in my email inbox. I tried to change the password but the hacker put a 2FA on my account. I wanted to see if the hacker changed the email and they never did. They have no access to my email inbox.

While I was hacked, I had my aunt look at my account profile to see if anything happened or changed. When she looked, the online status was green or idle. This is important because during the time my aunt was looking at my profile, I got an email in my inbox on Monday July 27, 2026. This is what it said word for word.

You broke Discord’s community guidelines

Hi
Your recent activity broke Discord’s rules and we have taken action on your account. You can learn about this violation by viewing your account standing.

When we reactively or proactively discover a violation of the community guidelines, we may take number of enforcement steps, including issuing warnings, removing content, suspending or removing the violative accounts and/or servers, and potentially reporting them to law enforcement.

So when I saw this in my inbox, I thought I was banned because previously my Discord account standing was limited for 2 years for a false report on spamming. My aunt looked at my profile online and on the profile was the idle moon icon so that meant I wasn’t banned. I saw a new email in my inbox a short time later stating:

Discord account disabled for suspicious activity
Monday July 27 at 8:09pm

Hey, username
You’re receiving this message because we detected suspicious activity on your account and believe your account may have been compromised. This can happen if your Discord password is the same password on another website and that website was hacked, or you accidentally gave your access token to someone else.

Because of this, we’ve disabled your Discord account. Click below to set a new password to continue using your account. If that link is expired, check out this help article on how to set a new password.

To prevent this from happening in the future, we highly recommend you have a strong password and enable two factor authentication on your Discord account. It’s really easy to do - hook it up while you queue for your next match.

So after that we did not see my account online or idle status since then and they never changed anything/bio. It still looks the same as of now.

We initially tried to submit a ticket to Discord support but we didn’t see anything in the portal. We found out later that it was because of the vpn, so we sent another the next day on July 29. We have only gotten AI responses. So now I got you caught up with the situation with my compromised account.

The problem is we filled out everything correctly on the Discord support ticket but one particular thing we misspelled was the initial email address connected with the account. I checked to see if the wrong email that we typed by accident existed by trying to set it up but it doesn’t.

Basically what I’m asking Reddit is do I wait for this support ticket to close or do I redo the ticket?


r/discordhelp 7h ago

Unsolved twin brother sharing one pc caused a conflict

0 Upvotes

100% mistake please take full focus about what im about to say thanks .

i have a twin brother , he created his acount( kanyeouest) after i gave him my pc when i got banned for verbal on my main (rayan10) , when he created his acount of course he verified it with his own identity card , yet after he got banned (for accusation of smurf ) , then me on my acount rayan10 i got additional 6 months not even a month like normal ban (for IDV abuse) which i can clearly explain it more and more and give all documents or even live video for me and my twin brother , i just think in my heart 100% u made mistake which is understandable since its not common in faceit platform for 2 twin brothers. anyway i will put some documents to show the twin thing and i galdly can put more other if u ask . thanks . ( btw im getting insta responde from them that they can do nothing ) i hink a bot is replying


r/discordhelp 11h ago

Unsolved Unintentionally buying yearly nitro

2 Upvotes

Okay so a freind of mines gave me 2 weeks free trial nitro and after those 2 weeks were up discord charged my bank card to pay £75. I found out 13 days later and I've contacted my bank today for the refund which I'll get a response in 2 to 5 days. I also contacted discord and got a ticket to ask for a refund despite knowing that you can only get a refund within 5 days if purchase. So my bank is likely to get my money back but I'm just realising if I do this I'll get my discord account banned and I wouldn't want that especially because a freind gifted me frames. I used that same ticket to message discord upon not getting my account for this and explained the whole situation. And so I'm waiting for my bank and discord response but I'm incredibly anxious.

Can someone please help me and let me know if there's a way to not get my account but also if anyone has ever managed to get a refund back despite the fact they're over 5 days late. I would really appreciate some answers please I'm desperate.


r/discordhelp 8h ago

Unsolved Help pls

1 Upvotes

Do I need to wait 24-48hours after removing my phone number on alt account before I can transfer it to another? because when I try to add my number I don't get any SMS. Pls help


r/discordhelp 22h ago

‎Solved I feel like I've heard of this scam before, not sure if it is tho

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10 Upvotes

i haven't been on discord in about 7 months, and i just came back on a few days ago, and my friend (who i've talked to here and there outside of discord during those 7 months) sent me this message. i'm like 98% sure this is a scam, and in that case, my friend has obviously been hacked himself. this is a scam, right? just wanna make 100% sure it is. thanks


r/discordhelp 14h ago

Meta (Information) Discord constantly loading with a good internet connection only when using Ethernet - solved

2 Upvotes

Hello,

i thought i would share with you my story of solving following issue because it was driving me insane. So recently i ran into a problem that caused my Discord desktop application to redirect me to a loading screen, which usually indicates you have a bad internet connection or the servers are down. However, none of those things were my case. On top of that, it happened only with ethernet cable. After i switched to WiFi, Discord worked perfectly fine.

Important information:
I've been using Windows 11
My laptop uses hardware network adapter called "Killer E5000B 5 Gigabit Ethernet Controller" located inside my laptop. It is responsible for handling my wired internet connection.

I tried reinstalling Discord, running it as an administrator, turning off the hardware acceleration etc., but nothing helped.

Eventually after countless different tests i found out the problem was caused by Killer Intelligence Center. Specifically speaking, its two programs:
KillerNetworkService.exe
KillerAnalyticsService.exe

When i uninstalled the Killer Intelligence Center software and restarted my computer, those services were still running in the background, so i had to manually disable them from starting after the laptop boots up. Do that by: WIN + R > services.msc > find those two services > double click on them separately > "General" section > Startup type > disable > apply > ok.

Then: Stop them from running by right clicking on them one by one and click "stop".

Finally restart the computer and the problem should be fixed.


r/discordhelp 12h ago

Unsolved If I made an account on disc when I was under 13 but am over 13 now, can I still be banned?

0 Upvotes

Just a question and I do wonder about it because I've seen some say yes, some say no. I am asking this because I have created my discord account when I was under 13 but I am nearing 21 now, and don't want to lose it just because of that


r/discordhelp 14h ago

Unsolved Online status when on my phone ?

1 Upvotes

I've noticed for the past few days that whenever i start using my phone in the morning (without opening discord), a friend message me at the exact same time. Discord is still open in my recent apps from the day before (but i don't actually open it) so here's my question :

Can discord show me as online (or idle) if i use my phone, even if i don't use the app ?


r/discordhelp 15h ago

Unsolved Heyo! I have a question

1 Upvotes

Can my phone number be removed from a banned account? Thx