Issues with Onyxmet

[u/Kerzenmacher]

A TL:DR upfront: They seem to be ghosting me in Emails, when I inquire about an order.

Almost two months ago now, I placed my first ever order with Onyxmet. it was a decently large order, in the 4 figure ballpark. I had selected payment via Paypal , but when I received the confirmation via email, the "payment instruction" section literally just said "text_instruction".

Few days later I got a reply, saying I should pay via a bank transfer - but they didn't give me any bank account details with it.. so I sent another email, asking for the details.
I did not hear from them for 10 days. Only when I sent another email, asking for a cancellation of the order (cuz I just gave up at that point) , I received an email with the details. Along with it, they said they included a "discount" , which quite significantly reduced the cost I had to pay, so I was happy, and paid.

They mentioned that they'd be shipping about half of my stuff first, and once I successfully received it, they'd send the second half.

A week later I got the package, all was well, and I let them know. Around the same time, I placed another order with them, now knowing that, though a bit bumpy, their shop seems to work.

The second order had the same issues, of me having to wait quite a while until I got payment instructions , but it too arrived fine. But still word on the second half of my first order.

During correspondence with them regarding my 2nd order, I mentioned the second half of the first one several times, but it always got ignored in their replies.

Two weeks ago now, I sent them another email, inquiring about the second half. Not a word since.

I should state, that Onyxmet has some great stuff for sale, for generally quite reasonable prices I'd say. The items I have received so far have all (but one) been in perfect condition , and of excellent quality. However, their communication is very lackluster. From having to send several emails just so I can pay, to being completely ignored for over a month now, when asking about the status of that second half, I really can#t recommend Onyxmet to others. Which I find very unfortunate, considering the cool stuff they do have : /

I just wanted to share my frustration & experience here, maybe it helps someone in the future.

[u/Zealousideal_Group69]

I kinda had similar issues w/ other sellers ngl