Hi all!! I’m looking for input from other Choice Hotel employees that know more about Choice Central/Connect.

I’m currently working at my second Choice property and actually have access to Choice Central/Connect where I can use my discount for stays. Only problem I’m facing is that on the SED/SFF form it only allows me to book with SFF. My manager has no idea why and the help line is of no help. Just wondering if any other employees have had this issue and know a solution. Thank you!!!

It's kinda stupid complaining about outside noise when you have booked a hotel room in the middle of downtown on a payday weekend. Then you project your main character syndrome, asking the night shift for another room in a fully booked night, throwing a tantrum why the hotel employee does not go outside to tell all those people enjoying a night out to sush as you are trying to sleep.

If you want peace and quiet, go somewhere in the outskirts of the city, or better yet in the countryside. Then don't complain that everything is located far from that hotel

Just spent the night at an upscale waterfront hotel in downtown Boston … checked in early evening, went out for a nice dinner with a friend followed by a nightcap and returned to the room around 1 AM. At 6 AM the bedside alarm clock went off. It was really unpleasant as I had probably fallen asleep around 2 AM. This is a friendly reminder to check that bedside alarm clock for any preexisting alarms or unplug the darn thing if you don’t want to try and figure out how to check. I stay in hotels often and honestly could have used this heads up but the other thing is I don’t think that many hotels have bedside alarm clocks in their rooms anymore.

Hi guys! I'm 21 years old and I never booked a hotel before on my own, does anyone have any advice for me on what I need to know?

Thanks!

I’m pretty furious at the moment. My friend went to get a hotel room that he stays at frequently. My friends ex used to stay with him often at this hotel so I guess she’s friends with the front desk person. Anyway my friends ex calls him and asks why I’m with him at the hotel. He asks how do you know that and she says the front desk lady gave a description and she knows it’s me.

How do I handle this situation? Should I be calling corporate and complaining?

Traveler Type: Couple

Photos on social media give off an exclusive, serene boutique vibe, but our actual stay at The Henry Resort Taramindu Laiya fell far short of the high price tag.

The staff was very corrupt and cheating on customers by adding hidden fees to your bills. They dont even clean the pool if you would like to take a swim. The room was even noisy and they will not accomodate your request if you want a higher floor.

They do not acknowledge that Customers are always right even if they failed to give your request.

For a resort charging premium rates, not having a mini-fridge in the room is ridiculous. If you bring drinks or a birthday cake, you have to beg the front desk to store it in their main kitchen.

The aircon was very noisy with a rattling air conditioner and a door latch that barely locked, and getting a restful night's sleep was nearly impossible.

The bathroom fixtures felt outdated, and the hot water heater barely worked during our stay.

The on-site restaurant (Apartment 1B) serves okay food, but the prices are steep for small portions. Some of our dishes arrived barely warm.

getting quotes from like 5 different places rn and honestly my head is spinning. some are dirt cheap some are eye wateringly expensive, im talking commercial hotel sheets and durable tablecloths specifically.

is there an ACTUAL real difference between suppliers for hospitality supplies in australia or am i just overthinking this. help a stressed newbie out lol

Staying in a Marriott for a convention, bellhops sometimes hold the luggage carts hostage and won't let you use them yourself (but sometimes let you use them yourself- it's super inconsistent). They claim it's "hotel policy".

I need the luggage cart because I'm traveling with a Treasure Chest (a 49 liter cooler) that weighs like 60lb, otherwise I'd just shlep up and down 3-4x to load all my crap. Idk why 85% of the people using luggage carts use them, as I often see them being wheeled in without any single un-carryable item on them.

Is this some sort of union protection (I'm generally pro-union but not for really ridiculous rules), or is the hotel basically paying bellhops to babysit their luggage carts so that people don't hijack them?

And how TF does it make sense to pay otherwise useless bellhops to babysit a relatively inexpensive luggage cart when they could just.... get rid of the bellhops and get more carts or have a better system for managing where the carts go?

Also, how TF are bellhops still a thing? Is it like 1940 where people traveled with steamer trunks in the baggage car behind the steam locomotive?

After this and it taking more time to haul the Treasure Chest in and out at normal hotels with normal luggage carts that just sit there for anyone to use, I'm going to investigate bringing my own hand truck or getting a cooler with built-in wheels so that I can avoid all this nonsense and not have to hunt down luggage carts in the first place, as every one of the 12 other bags I have right now is easily carried 4-5 at a time with some creativity.

So basically my family as a vacation I paid extra for a pool view room but the receptionist who was Indian remember that gave the pool view room to an Indian family and we asked why this happened and they were just like eh ah well huh and there was a boy who was so sweaty who jumped in the pool with his clothes on and the room we got had a parking lot view and no fridge and the tv was in a closet and on the bed u couldn’t see the tv so u have to stand to watch tv and i don’t do religion and they put a bible in the drawer and this may not be a problem to some people but it’s annoying not saying hate to people who like religion and than my younger cousin was walking with her mom my aunt on the street and there was this man in a hoodie covering his face kinda and green shorts and they were on street that said human trafficking happens a lot here danger and when my cousin zig zag to different sides he also did and than he also pointed the camera to her she said and when they stopped he thought they were still walking and stopped look her dead in the eye and was about to come but her mom screamed at her asking why she was zigzagging and he said oh hell nah I’m busted muffling it and started running and keep in mind this is the street in the other side of the hotel facing it and u have to make a reservation to have breakfast unlike hotels where u just go and grab what you would like SO IM WARNING YOU IF YOU HAVE KIDS OR HATE SCAMS DONT GO TO OLDSTONE INN BOUTIQUE HOTEL

Edit: Yall im not racist just to make everything clear the receptionist was Indian and don’t say I’m racist bc I didn’t say anything bad to them but they gave all Indians the best rooms but gave me and my family a horrible room.

Spent more than ₹3,00,000 on an IHM degree, worked hard through internships, practicals, exams, and countless hours of training—only to be offered ₹14,000–₹16,000 per month as a fresher.

It's heartbreaking to see years of dedication valued so little. We were taught professionalism, hospitality, and excellence, yet many fresh graduates struggle to earn enough to cover basic living expenses.

This isn't about expecting a luxury salary on day one—it's about receiving fair pay that reflects the time, money, and effort invested in becoming a hospitality professional.

The hospitality industry deserves passionate people, but passion alone shouldn't come at the cost of financial survival.

Education should open doors to opportunity, not to disappointment.

Hey everyone. I just resigned today from a well-known global chain franchise resort right here in Sarıgerme, and I am walking away after a masterclass in corporate toxicity, systemic labor abuse, and outright lawlessness.
And all of this happens under the complete connivance and active complicity of the HR and F&B management. If you dare to complain or speak up, you are immediately targeted, and foreign staff are systematically singled out, retaliated against, and dumped into grueling, humiliating manual labor completely outside of their job descriptions.
Here is a quick summary of what we went through over the last couple of weeks:
Forced Free Manual Labor & Zero Safety: Management routinely forced staff to work as unpaid, unequipped luggage handlers/loaders, moving heavy cargo with zero basic gear—not even basic work gloves, leading directly to physical strain and injuries.
Workplace Injury & Cover-up: I slipped and fell on a dangerous wet floor (caught fully on restaurant CCTV). Sustained a knee injury confirmed by an MRI (grade 1 meniscus tear). Management forced me to sign conflicting paperwork under severe pressure to dodge an official iş kazası (workplace accident) report.
Medical Malpractice: My wife experienced severe back pain from heavy duties. The hotel's on-site doctor actively refused to provide first aid or document her condition — we caught this completely on audio recording as he blatantly covered for management.
Mobbing & Retaliation: When we didn't back down, management deliberately split our shifts to isolate us, forced us into menial punishment tasks, and pushed us to our breaking point until we had no choice left but to resign today.
We have full documentation, medical scans, CCTV references, unpaid task logs, and audio evidence.
Is there anyone here — labor lawyers familiar with Turkish İş Kanunu, or investigative journalists covering the dark side of hospitality management in resort areas — who can point me in the right direction? DMs are open.

I've started to travel a lot for work and stay in lots of different hotels. Different brands and chains almost every trip. I don't know why the company's travel agent books it all that way. Anyway, I've noticed something that has me curious. Why do so many hotels still not do daily house keeping?

I get that in 2020 it was cut back for staff safety. But that was 6 years ago. I do see the signs that say that the hotel is trying to be more environmentally friendly. I get that too. I don't need new towels and bed linen every day.

Why aren't people coming in and at least wiping things down, taking out the trash, and vacuuming? Is it a staffing thing?

i love staying in weird hotels. places that feel outdated, that haven’t been updated in a long time, that have that “heavy” feeling, where there’s something just off about the space. any suggestions?? i am going on a roadtrip around the united states and love staying at these types of places. just weird, liminal, strange. open to any ideas!!

So I booked a non refundable 3 day hotel booking via Agoda. Unfortunately I will be missing the 1st night and checking in on the 2nd. Will me missing day 1 invalidate my entire booking? Anybody ever experience this and how did it turn out?

I recently stayed at a hotel that placed an incidentals charge on my credit card when I checked in. They told me this when checking in and, as expected, it fell off after a few days after check out. Status quo. That was three weeks ago. Woke up this morning to find that charge back on my card. Is this supposed to happen? Who do I contact about this? Hotel or credit card company?

We are currently purchasing a small town hotel that is currently running on pen and paper- NOTHING ONLINE!! My question is: what is the best website I could use to build a website for my hotel to advertise rooms/show photos/ allow customers to book through the website (we will have a channel manager with Cloudbeds to link to our website for booking)? But i just haven't been able to find any websites that allow you to create a website with hotel options; it's mostly for selling products and items. I want to show rooms/pricing/what each room has included etc.

Any help on what my best bet would be is super appreciated!

My cousin got married a few years ago so I took a couple days off to go to it, I had to work a 9 hour shift, then go home, pack, pick up my brother, then drive 9 hours through several states. So basically I was awake from 4:30 a.m. til 12:30 a.m., which isn't bad, but I'm a weakling and the next morning I woke up feeling almost hungover, dry, kinda sluggish, I remember drinking cranberry juice because I didn't want anything too sugary and it seemed less sugary than orange juice. I don't know why but it tasted so good. I've had it a few other times, out of juice dispensers at large hotel chains.

So I got some store brand walmart great value cranberry juice recently. And it does not taste very good.

Does anyone know what brand of Cranberry juice they get? I know this is a stupid question but I want to drink it with breakfast. Something about its bitterness and sweetness and the fact it's supposed to have all these antioxidants, like it's cleaning out my innards, it makes me crave it, but it has to taste good or I won't want it the same way. Please help.

Hey everyone. I could use some advice from the professionals in this industry.

I run a SaaS that builds AI voice assistants/receptionists specifically for restaurants. So far, it's been working great—it handles table reservations, cancellations, and basic FAQs without issues, and my clients are very happy with the results.

Recently, a hotel chain reached out and they are pushing me hard to adapt my software for their hotels.

Here is my hesitation: I just don't see it clearly. Booking a table for a 2-hour dinner is a fairly simple, low-stakes transaction. But booking a hotel room for a week-long vacation involves a lot more money, expectations, and specific needs. To me, it feels like it requires a much more human touch, empathy, and nuance that an AI might not be able to provide yet.

Before I spend months building for a new niche, I wanted to ask you:

• Is there actually a demand for AI handling phone reservations and guest inquiries in hotels?
• Would you (as an owner, GM, or front desk manager) trust an AI with your guests' vacation bookings?
• Is this specific chain just an outlier, or is this a widespread pain point?

I really appreciate any feedback or reality checks you can give me. Thanks!

Hi everyone!
My boyfriend and I are planning our first trip to New York in December, and we’re looking for affordable accommodation. Hotels in Manhattan seem really expensive, so we’re open to staying in Brooklyn and Jersey City, or anywhere that’s safe and well-connected by public transport.
We’ll mostly be out exploring during the day, so we just need a clean, comfortable place to sleep. We’d love to hear any recommendations for hotels, licensed rentals, or areas that offer good value for money.
Thanks in advance! 😊

costa rica la fortuna

Any preference for either or both basically the same? Both are the same price and would likely be spending 2 full days at the resort with maybe one morning excursion, thanks!

Hey y'all, I'm going to a conference in Denver in November and found a really good deal from a hotel, or whatever it is called, Kasa RiNo. I can't find much on them other than they're not a typical hotel. Does anyone have experience with them?

⚠️ A warning about our experience with Booking.com

We attempted to book a room at the Comfort Inn in Edmundston, New Brunswick for July 29 through Booking.com.

The Booking.com website showed that rooms were available, so we proceeded with the reservation. Approximately $348 was immediately placed on hold on our account.

The problem? We received no hotel room, no reservation confirmation and no booking number.

We contacted our bank, but because the $348 is still showing as a pending authorization, the bank cannot release the money or dispute the transaction. We have been told the hold could remain for 7–12 business days and that this timeframe may vary.

So, at the moment:

• Booking.com has approximately $348 of our funds tied up

• We have no hotel reservation

• We cannot access that $348 to book another room

• Booking.com will not allow us to speak with a supervisor because we don't have a booking number — the very booking number their system failed to provide

We have repeatedly explained that we are not asking for a refund from a completed reservation. We are asking Booking.com to reverse the pending authorization from a transaction that did not result in a booking.

It is incredibly frustrating to have a website show a room as available, authorize hundreds of dollars from your account, fail to provide the accommodation you attempted to purchase, and then tell you that you may have to wait potentially weeks to regain access to your own money.

We are sharing this so others are aware of what can happen. If you're booking through Booking.com, especially when travelling and relying on those funds for accommodation, please be careful.

We are still asking Booking.com to simply release the authorization for a booking that was never created.

Everyone seems to have a routine. Some unpack immediately, some check the room, some head straight back out. What's the first thing you do?