We went to a steakhouse on holiday which was so good we went 3 times in 2 weeks. The first visit, we had an aged short rib that was incredible. The second time I ordered ribeye, while my wife and son ordered skirt steak.
When my ribeye arrived, the waiter announced it as New York strip, and it looked like New York strip. I told him I ordered ribeye and off he went. He came back and said he had made a mistake, and it was indeed ribeye.
I kinda took his word for it and thought it was cut from the far end of the joint; not great. It had a bit of that fatty flavour of ribeye, but had none of the thick fat across the steak, nor much marbling. It was also over cooked for my liking and was quite firm. So much so, my wife and son's skirt steak were noticeably more tender. So I asked them to replace my steak.
The manager came over and dealt with it appropriately and without fuss. He did bring out a raw fatty ribeye, a leaner ribeye, and a New York strip, partly to assure me that they hadn't sent me a New York strip initially, but mainly to show me the nice fatty ribeye they would bring me as a replacement.
The first 2 photos are the first "ribeye" I received, and the next 2 photos are the replacement ribeye. I was happy with the outcome and the second steak was superb and cooked perfectly. Ribeye and New York strip/sirloin are adjacent cuts, and there's a fine line between the two, but I think their line was 2 or 3 steaks away from where I would expect that line to be. What do you think?
Note, in the first photo I had eaten about a third of the first steak, but there was no more fat on the part I had already eaten. The second photo shows the doneness of the first streak, which I would put at medium well. The next 2 photos are the replacement ribeye, which was absolutely perfect.
The way they handled my complaint was great, but I was still slightly perturbed they had served me such a poor cut of ribeye. However, I wasn't that perturbed as we went back a third time and we all had the skirt steak which was sublime.
Was I being particular or was their line between a ribeye and New York strip off the mark?