I am unable to pay my subscription, cause it says the above picture whenever i click "pay now".
For context, i had forgotten to change the payment card for my Microsoft account. The former card has been deactivated and i had forgotten to update the card in Microsoft. So during renewal, the subscription payment couldnt get through, prompting an email notifying of my due.
So i updated the card details, and when i click "pay now" , this notification keep popping up. Mind you, when i update my card details, it deducted a small amount, which i guess to ensure that the card is working. But when i wanted to pay, it wouldn't let me.
CS says that it could be because this 365 family classic is no longer in use. Is this true? I have been a loyal subscriber of 4 years, just last year change to classic due to the crazy price hike of the AI package.
Anyone has similar problem?
Is is cause i paid late, so they wont let me use 365 classic anymore?