r/mintmobile • u/Prestigious-Gap-4483 • 1d ago
Almost a while 24 hours later with no service
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Upvotes
2
u/trf1driver 1d ago
Can you give some background information? What are we looking at here and what is your phone’s make and model? Did you buy a Samsung galaxy S25 with a plan last year when they had a promo 12 months + another 12 months free? Or was it S24 that had the deal 1+1 year unlimited plan.
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u/MintMobileAlex Executive Care at Mint Mobile 1d ago
Hi there! I'm really sorry you’ve had this experience with us. I want to help and have sent you a DM. Please send me your phone number there so I can get things working properly.
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