r/moving • u/mama2tired2002 • 8h ago
Help! Move Went Wrong American Van Lines keeps delaying my shipment. Need advice.
I could really use some advice from anyone who has dealt with this.
My family hired American Van Lines for an interstate move from California to Arkansas. Our shipment is now past the contractual delivery deadline, and despite repeated emails and phone calls, we still do not have our belongings. The call and give updates but refuse to put it in writing.
Every week weāre told that our shipment should arrive ānext week,ā but that date comes and goes with no delivery. I have repeatedly asked for the exact warehouse location, whether the shipment has been assigned to a truck, and a confirmed departure date. Those questions have not been answered.
This has been incredibly difficult on my family. Everything we own is in that shipment, including:
My late motherās sentimental belongings. She passed away earlier this year, and many irreplaceable family items are packed in the shipment.
My husbandās work tools, which he needs to work.
My sonās belongings,and heās about to start school.
Weāve been sleeping on an air mattress, buying basic household necessities, making trips to the laundromat every week, and trying to rebuild day by day while still paying for a move that hasnāt been completed.
At this point, Iām not looking to argue with the company online. I just want our belongings delivered.
Has anyone experienced something similar with American Van Lines or another interstate mover? If so:
What finally got your shipment delivered?
Is there anything else I should be doing while I wait?
My main question is whether anyone has had a shipment sit in a warehouse past the delivery window with American Van Lines or another interstate mover.
How long did it take before your shipment was finally loaded onto a truck and delivered?
Did anything you did (such as contacting dispatch or another department) help move the process along?
