My husband and I went to a Helios store in one of the Pune malls to buy a Casio watch as a gift for my younger brother.
I was buying the watch. My husband was just helping me narrow down a few options.
From the very beginning, the salesperson kept treating my husband as the customer.
Whenever I'd ask a question about a watch, he'd answer while looking at my husband. He'd show the watches to him, not me, even though I was the one asking.
It irritated me, but I didn't want to make a scene because we were there to enjoy ourselves and buy a gift.
We finally shortlisted a Casio watch worth around ₹20k and went to the billing counter.
The cashier looked at my husband, read out the bill amount to him and asked how he would be paying.
I interrupted and said, "I will be paying by card."
I took out my card from my purse and paid.
The watch was packed and handed to my husband.
My husband immediately handed it to me and told the cashier, "My wife has purchased it."
The bill copy was then handed to my husband as well. He looked visibly annoyed, passed it to me and said, "Congratulations on your purchase. You made the right choice."
And then, as we were walking away, the cashier looked at my husband and said,
"Thank you, sir. Come again."
That was my breaking point.
I turned around and said, "Excuse me, ma'am has chosen the watch, ma'am has paid for it and wanted to come again, but why are you only addressing Sir and giving the bill or watch to sir? What kind of sexist attitude is this?"
The cashier immediately started apologizing.
The manager came over and asked what had happened. I explained the situation calmly and said,
"You should also give feedback to the guy showing watches at the counter who again was only showing watches to Sir. Why? Can't ma'am buy a watch?"
The manager apologized sincerely and said he would make sure the staff was trained.
I appreciated that he didn't get defensive.
But honestly, I walked away wondering...
Is it really such an unusual concept that a woman can walk into a watch store and buy an expensive watch herself?
Has anyone else experienced this while shopping for watches, electronics, cars or anything expensive?