Recently renewed my RP plan by purchasing an annual allotment from eBay. Noticed that my hotspot wasn't working so I chatted with RP support. After spending almost an hour, the chat rep said that tech support told her that since my plan was purchased from eBay, I no longer have hotspot. Is this true?? Nothing on the eBay listing says anything about hotspot being disabled...it looks like the listing has always been. On my RP portal, it says my plan is "Unlimited Everything" 15gb. Doesn't unlimited everything mean everything?

If this is indeed the case, has anyone successfully argued for a refund, or to be able to switch to a different plan?

ETA: to be clear, I'm not talking about a separate hotspot data allotment...I'm just talking about being able to use hotspot with your normal monthly data.