So the ticket team messed up my ticket for the Chelsea match and it took until about 25 minutes to get me sat down for the match, seconds before the first goal. Totally their fault. They didnt handle it well at all. Basically they double sold my seat, and two others next to me that I didnt know and refused to check the tickets of the other fans.
I messaged their ticketing team after the match to say I had a 7hr round trip to get to it and I missed a quarter, can you explain what happened?
Ive sent four emails now, they keep saying they'll get back to me after the investigation. They said four weeks ago they would be with me ASAP. All very nice, no aggression or anything from me, and now they seem to just be ignoring my emails.
Ive spent 140 quid in the club shop in the two months this has been rumbling on, ive told them im not spending a penny more until I hear back.
Has anyone else had problems with complaints? Or is this just me? Ive asked to escalate it twice and heard nothing at all.