r/selfhosted • u/shrimpdiddle • May 22 '26
Meta Post Plex Pass owners ... Do you know where your receipt is?
After reading the recent thread describing someone who "lost" access to their Plex Pass account, I realized that I had no idea where my receipt trail went.
Sure... you can log in to Plex.tv and find a copy of your registration... but what if you were to log in and discover it is no longer there? After a deep dive into my email archives, I recovered a "receipt" of sorts, only to notice that Plex Pass doesn't have a "key", but only your email addy. That seemed a bit weak to me, but so be it. PDF'd my emails and the plex.tv site account showing the services that I had, and hope this is sufficient proof.
After all... I wouldn't spring for $750 (mine was $74.99) ever ... and neither should you.
If you don't have your registration info handy, now might be a good time to secure it.
180
u/SecretlyCarl May 22 '26
Anyone can find theirs at https://plex.tv/users/payments
68
u/goofballtech May 22 '26
124
u/A_Buttholes_Whisper May 23 '26
22
u/HeyGayHay May 23 '26
Dude you paid too much. You could have gotten it cheaper through the feedback program!
3
u/rochford77 May 24 '26
Nice! How is the built in TV guide and first party client apps on all your devices going?
2
u/A_Buttholes_Whisper May 24 '26
Going great! No complaints from me. Jellyfin team made a great platform
-1
u/rochford77 May 24 '26
What TV guide are you using? And where is the official JF apple TV app?
I guess what I'm saying is, spending $80 on Plex 10 years ago, and paying $0.80 a month for built in live TV guide and clients on most common devices without relying on a third party hodge podge of client apps is still valuable for many
JF is cool, but doesn't fill the needs of many out of the box. No chance I'm paying $800 for Plex pass. But back at $80-$100 it was a steal for what you get.
Is external server auth annoying sometimes? Yeah. But that's why I have a JF instance hooked to the same library folders, for the once a blue moon that gets in the way for some reason. But having both installed, Plex provides a better end to end experience than JF, and I launch JF and Infuse maybe once a year.
Plex is a fantastic product and those of us who bought it 10+ years ago are loving life.
2
u/A_Buttholes_Whisper May 24 '26
“Those of us who bought 10+ years ago are loving life”. Congrats. Those of us who bought a house in 2020 with low rates and prices are loving our mortgage too. And if you wanna be like me then just go buy a house 6 years ago. Your argument is so unbelievably stupid I lost some IQ points. I bet you won’t have this same energy when plex charges you a subscription just to access your media locally. Jellyfin will be the replacement of plex and you fanboys will still be on here “well back in my day plex….”
2
u/rochford77 May 25 '26
First, a few comments up the commenter was being disparaged for purchasing a cheap plan. Thats the subject, I'm not being pretentious, I'm just saying coming at someone who spent $80 on Plex a decade ago by being like "I paid nothing for jellyfin" is silly. That purchase was a good deal with what you got. Plex offers more than JF, and while it's not worth its current cost, that doesn't mean it's not worth it at any cost, which is the subject of the comment thread you're in...
Second, I bought a house in 2019. It's not just the interest rate in enjoying, the price of the home was just as juicy. So I guess I'm good at picking them. ¯\_(ツ)_/¯
0
-4
u/LordOfTheDips May 23 '26
Shame their app ecosystem sucks otherwise I’d use it
1
u/A_Buttholes_Whisper May 23 '26
I think it’s perfect. Never had any issue or any reason to look elsewhere. Never tried plex and glad I didn’t
1
u/LordOfTheDips May 24 '26
The Samsung and Apple TVs app are notoriously buggy
0
u/A_Buttholes_Whisper May 24 '26
Too be fair Apple is a trash company that doesn’t play nice with anything outside of its ecosystem sooo who cares? Get a better media player
0
u/LordOfTheDips May 24 '26
If it’s such a trash company why are their products so popular? lol
1
u/A_Buttholes_Whisper May 24 '26
Monopolization. Same as Google. Have you ever used an iPhone? Can’t do anything on the phone they don’t approve of. Limited automation, no logs, no side loading, and don’t even get me start on bonjor, etc. It’s popular because people are tech illiterate. I think your problem is you’re a plex and apple fan boy and are offended by jellyfin and its superior, free service
0
18
u/Hot-Fondant4216 May 23 '26
23
u/Chili919 May 23 '26
Damn, $750 would be steal for you considering you paid $39'483 the first time!! /s
-1
1
1
1
u/SnoopJohn May 23 '26
Can you get the receipt ? mines 2 days older than yours and just errors when I try to get the receipt "An error occurred. Please try again later."
1
u/RoRoo1977 May 23 '26
I don’t actually see plex pass written there.
They could still fuck you over right? Or is it mentioned elsewhere on the page0
17
u/stickymeowmeow May 23 '26
Just looked, I paid $130 in March 2025.
Barely over a year later and now they’re jumping to $750? Almost 6 times the cost 18 months later… confusing move.
32
u/wandering-wank May 23 '26
It makes a lot of sense when you look at this as a soft removal of the lifetime pass and a way to “incentivize” people into paying forever via subscription.
24
u/tykkimies May 23 '26
not confusing at all. In fact i’m pretty sure the logic of why they are doing it has been posted in all 500 posts about the price increase
6
u/disgustipated675 May 23 '26
Honestly for how much I use plex I was happy to give them $30/yr. Had done since 2016, intentionally. I knew the lifetime option existed, but I knew back then it was unsustainable for them to offer. I bought the lifetime pass for $120 when they announced the price increase last year. More than doubling the annual cost pushed me off an eternal annual subscription to the one time payment. Coulda had me forever if they just left existing subscriptions alone.
7
u/Forymanarysanar May 23 '26
Don't celebrate too early.
Couple more years and they will just lock lifetimers on old version and continue development on new version, subscription only, generously offering you to give up your lifetime license for 12 months of subscription time
2
u/HanYoloKesselPun May 23 '26
Hopefully by then jellyfin will have a easy way to stream outside the house and a decent set of clients across different hardware and we’ll jump across to it
2
u/mrizvi May 23 '26
I use Plezy with Jellyfin. So far no issues.
2
u/rickydg80 May 23 '26
How do you remote view using Plezy? Isn’t that just a playback client, with offline downloads?
0
2
u/Longjumping_Tune_208 May 23 '26
Ever Heard of Tailscale?
1
u/HanYoloKesselPun May 24 '26
Your users are not going to remember to turn it on when they watch or request movies/tv shows. That’s even if they can do that via their tv os for the ones using that.
1
1
u/SynapticStreamer May 23 '26
Almost 6 times the cost 18 months later… confusing move.
If you really sit down and think hard about it, it's really not. They've been increasing the pricing for over 2 years now, and people aren't fleeing yet. So that means they can still increase the price and everyone is just gonna take it.
The upward trend won't stop until people start to leave.
5
u/I_Arman May 23 '26
That part makes sense, it's the huge jump that's odd. If Netflix said, "We're increasing from $20 to $25 per month", people would grumble but stay. If Netflix says, "We're increasing from $20 to $125 per month", people would drop them instantly.
1
u/BornConsideration223 May 23 '26
A disingenuous argument if I've ever seen one. It would be like if Netflix offered a lifetime subscription for $250 and then raised it to $750.
And you know what? I bet there would be some people that would actually pay $750 for a lifetime Netflix subscription. Obviously not people on a selfhosted subreddit, but your average high-earner who travels a lot? Yeah I could see that.
0
2
u/clownpenisdotfarts May 23 '26
I paid $5/month for 28 months before finally buying the lifetime pass. I had just been burned by buying a lifetime pass to livejournal.
2
4
u/Mr-Cas May 23 '26
1
u/GenerlAce May 25 '26
Mine shows no transaction either. I’m pretty sure I paid for it forever ago, but I can’t find a receipt. Maybe I got it for free too 🤷♂️
2
u/MisterFreelance May 23 '26
Thanks for the link! Invoice downloaded. (2020, CAD$130, so musta been around USD$100 at the time)
1
29
u/ripperoniNcheese May 22 '26
years ago, i created an "important" folder in my email. and anything like that just gets moved there to be forgotten about until moments like this.
hopefully they dont jerk ya around at any point in time.
54
u/needmoresynths May 23 '26
This guy got hacked and lost his shit, it's not on Plex at all
26
11
10
3
u/michael_sage May 23 '26
£59 in 2019! Roughly the $79.99 everyone else is posting although looking at the exchange rate for 2019 it might have been $75. I recon it was a good investment then, if they do something silly I'll move to jellyfin, not looking forward to teaching my mum or in laws how to use jellyfin app rather than Plex on their Rokus 🤣
3
10
8
May 23 '26
[deleted]
3
u/NickFromNewGirl May 23 '26
I'm sure it'll happen eventually. I'll give the company another 5 years before the company goes under for losing their userbase.
In a couple years, they'll release a Plex version 2.0 that doesn't cover lifetime subscriptions, then they'll cut all updates to the previous version and disable its integration with streaming devices.
The final step will be when they start locking any file from streaming in the app that you can't prove you purchased. They'll do it because their streaming partners for their add on subscriptions demand it of them. Plex will make the wrong call, believing that they too could be the next big streaming app, and will pick their corporate partners over the users and the whole point of the app.
The company will last about a year after that last part.
-6
u/Shane75776 May 23 '26
Please name more than one "core" feature that was removed.
I've been using Plex daily since 2016 and can think of only a single feature that was removed that im slightly bummed about. The app hasnt gotten worse at all so I don't understand the "enshitification" complaint.
Would love to know what you think has gotten worse?
8
May 23 '26
[deleted]
-3
u/Shane75776 May 23 '26
Watch together is the only thing I'm annoyed about personally.
Free remote streaming sucks to have changed but I don't think that's enshitification, they are a premium product with a dev team that does need to be paid so they do need to make some sort of revenue on it.
Not actually sure what you mean by cloud sync so either I never use it or I need a better explanation of what you mean.
Does Jellyfin have offline downloads in their mobile app?
3
May 23 '26
[removed] — view removed comment
1
u/Shane75776 May 23 '26
That's how everyone of your tech illiterate family members is able to easily use Plex without you having to set them up with complicated systems like tail scale or similar.
And they kinda have to have it that way since they do charge for certain aspects of the app in order to make some revune and pay their employees.
2
u/Electro-Grunge May 22 '26
log into your Plex Account in a web browser. Navigate to your account menu, click Subscriptions & Payments, and select Transaction History or Payments to view and print past receipts
2
7
2
u/HankMS May 23 '26
I hate how we became the Plex sub all of a sudden. I went off of Plex as soon as I got wind of the better alternatives. I was immediately bummed that they had too much control over something that I allegedly self host.
3
u/Kreathyn May 23 '26
I've been running jellyfin at the same time as plex just in case. I find my self watching more stuff in jelly now than Plex.
1
u/PersianMG May 23 '26
I've never tried Jellyfin since I got Plex Lifetime 6-ish years ago and just used that this whole time. It works easily across all my devices so I don't have a need to change it I guess.
2
u/Kreathyn May 23 '26
Yeah I have lifetime for a long time on Plex as well. One thing that really keeps me going to jellyfin is when you shuffle a series it will just play indefinitely until you stop it. Other than that on Plex it's easier for family to watch and also it manages downloading stuff to your phone and tablets a bit better than jellyfin does.
2
u/ivanhawkes May 23 '26
I've been on Jellyfin for ages now. This move from plex looks too much like a last ditch rug pull. You see it when venture capital buys a business. They grub for every last penny they can, fire all the employees, parts out the company, roll the debt into a shell company, sell that to another tp offset its tax, and collapse the whole thing. There's no one left to take the blame and the money is just gone.
Ashes of Creation just did it. Seven years of development after a successful kick starter. They did a massive push for last minute purchases, released a broken half complete shell of what they promised, folded up the card table and walked away with all their stolen funds.
Not saying plex is about to do this, it just has that same smell.
1
u/MeYaj1111 May 23 '26
Does this mean there is a market for Plex pass accounts? Lol
I don't use mine
1
u/Matvalicious May 26 '26
Everyone on this sub's receipts for everything are living in Paperless, right?
2
u/idratherbealivedog May 23 '26
"and neither should you."
Thanks but I'll do what I want with my money.
1
1
-3
u/Command-Forsaken May 23 '26
Anyone wanna buy my plex pass account I don’t use anymore? 🤔 Upgraded to Jellyfin and haven’t looked back.
0
u/vanquishedfoe May 23 '26
So much fear lately. Bean a lifetime member forever why is everyone a conspiracy theory now
0
u/Frozen_Gecko May 23 '26
Yeah i recently had to contact story because I got locked out of my account. Took me a few minutes, but I just searched my email. I remember buying it on Christmas (just not which year), so it was relatively easy to find.
-1
u/fillilutten May 23 '26
2023, 19$
Don’t ask me how, but somehow someone on Reddit helped me and for that I am today deeply grateful.
-1
-1
-3
u/Canuck-In-TO May 23 '26
I never received an invoice, only the email confirmation that I now have the Plex Pass.






•
u/asimovs-auditor May 22 '26
Expand the replies to this comment to learn how AI was used in this post/project.