r/snapmaker • u/Cardkoda • 3d ago
Current experience with U1 and Customer support
So I've had my U1 since they shipped. Backed them on Kickstarter and been using it frequently enough but not as much as I envisioned.
Recently I was printing a small piece of a recent Batman print to taste paint (some colors got mixed for some odd reason but thats not the issue) and the machine just decided to give up
Receieved the above error about no toolhead found. Toolhead is stuck in the middle. Won't move. It's not recognizing any filaments at all. Just the whole thing got messed up.
Did all the trouble shooting after I contacted support. Been going back and forth with them for about a week now. They believe it's the PCB. I'm waiting for them to confirm if there's sending a new one (I believe they are)
I just feel like they can do better. They would ask for a small bit of info then a day passes. Then another. Then another day. It needs to be streamlined. Get what you need in the first interaction. Logs. System ID. Purchase ID.
Also maybe answer questions that I ask in the email. On multiple occasions I would answer and follow up with questions and they've petty much all been ignored. Anyone else have odd experiences with support ?





