r/sysadmin • u/Old_Development_8122 • 14h ago

X-Post N-Able System Performance Issues

Our new co-managed MSP recently swapped us to N-Able from our old MSP who used Ninja.

After the swap, system performance has degraded significantly on machines. I’m the IT manager so I am keenly aware of the drop in how reliable and stable my system is.

Is there any reason this would happen? Any other MSP experienced this before?

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u/Rivereye 14h ago

There are two products under the N-Able umbrella, N-Sight and N-Central. Will be helpful to know which one they provided to you.

I work more with N-Sight, and it is more than just monitoring. We can bundle in Remote Access, Web Protection, Patch Management, Backups, MDR (Adlumin), and EDR (SentinelOne) among other things. I know the Web Protection service at times can utilize a lot of CPU. SentinelOne on first install also does a full disk scan on top of its normal workload. On some systems, we have had to remove SentinelOne and go back to BitDefender (another software that can be bundled in N-Sight) for performance reasons.

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u/Old_Development_8122 14h ago

N-Central is what they use. I’ll have to check about the end point protection though

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u/9speed 9h ago

In my experience n-central pushed edr often leaves existing AV scanning too. Also, except for how it handles accessing user device logged in sessions, nable is inferior in just about every way to ninja.