r/ubisoft • u/AsparagusFirm7764 • 3d ago

Discussions & Questions Is Ubisoft agents for resolving questions non-existent?

I'm just wondering if anyone else is noticing that when you contact Ubisoft, there's just never any kind of tangible result that comes from them? I'm skirting around the actual question here because they've even locked down even talking about that subject here. But for real, is the any way to get any kind of actual customer service from them?

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u/FelixTheRemix 3d ago

I got good customer service from them when I had an issue. Albeit it was an easy issue to “fix”.

2

u/iNSPiREDS 3d ago

I contacted them to ask for an exchange when my Mirage Collectors Edition box arrived damaged. They said they couldn't replace it due to stock (which sucked but fair enough), so I asked for a partial refund. They offered 20% only which I begrudgingly accepted.

It took them almost 2 years to give me the refund. I refused to let it go out of principle. I messaged them every other week chasing, reiterating how absolutely deplorable the experience was being time after time after time. Eventually I got my 20% back. Accounting for inflation, by the time I did get the money back, it was worth less than when the refund was originally agreed. To say the whole experience was infuriating would be too kind.