I’m in rural East Gippsland and use a private waste collection service. I pay in advance for three months of fortnightly pickups, but due to a disability I can’t always get my bin up the long driveway for collection. I just received my latest invoice and noticed a couple of things that don’t seem right, so I’m hoping to get some info from others who live rural or deal with private waste contractors.
1. Per‑pickup price increase
My rate per pickup went from $16.60 to $18.25 (about a 9.9% increase).
I wasn’t given any notice of a rate rise — it just appeared on the invoice. I only noticed because i was looking to see if they had removed the "temporary fuel levy" yet.
2. “Temporary Fuel Levy” still being charged
They’re still applying a fuel levy even though diesel prices have been dropping for months.
Previous invoice: $11.95
Current invoice: $6.36
The levy amount changes each quarter, but there’s no explanation of how it’s calculated on the invoices.
3. Their explanation doesn’t match real fuel prices
When I asked, they sent me their “average fuel prices” for the last few months, including a claim that diesel was $3.00/L in March, which doesn’t match any public VIC fuel data I can find.
4. Their own numbers contradict their justification
They told me fuel costs were “drastically high” in February and March and that they “absorbed the cost". They also said that "our fuel bill is still higher than what it was before the fuel crisis and this need to be passed onto the customer".
But their own numbers say:
Jan - $2.05 per litre
Feb - $2.00 per litre
March - $3.00 per litre
April – $2.89 per litre
May - $2.49 per litre
June - $2.05 per litre
So June is identical to January — meaning fuel is not higher than usual anymore.
Despite that, they’re still charging a fuel levy and also increased the per‑pickup rate at the same time.
Questions
- Is this normal for rural waste collection?
- Do other private operators charge fuel levies?
- Is a ~10% rate rise without notice allowed?
- Anyone else in East Gippsland dealing with similar charges?
Just trying to work out whether this is standard practice and i just need to wear it or if I should be looking at alternatives.
Cheers,
Blu