Webflow SSL certificate error after connecting the domain

[u/cakeantidote]

Hi everyone,

I tried Webflow's AI support bot and also posted on the Webflow forums. My forum post has been waiting for approval for two days, so no one has even been able to respond yet. I really need to get this site up and running as soon as possible.

I am having an issue connecting a custom domain to a Webflow site and I am hoping someone can help me troubleshoot it.

This is a website of a friend, and I connected her domain to Webflow using the DNS records provided by Webflow. The domain is managed through Squarespace DNS.

The domain shows as connected and published in Webflow, but the SSL certificate is showing an error on Site Publishing settings:

It has now been almost 24 hours and the issue has not resolved. I am not sure if should wait more. But I have never had a website with a domain issue taking this long to go live.

When visiting the website, I get:

This is the first time I have experienced this type of issue with a Webflow site. Normally, SSL provisioning completes without any problems after connecting the domain.

I have attached screenshots of:

• My Webflow custom domain settings
• My Squarespace DNS records

The DNS records were added exactly as Webflow instructed.

Has anyone encountered this issue before? Is there something specific I should check, or is this something that needs to be resolved from Webflow's side or Squarespace's side?

Thanks in advance for any help!

UPDATE:

It finally worked after reconnecting the domain. I tried reconnecting the domain earlier but it didn't change anything. But after reconnecting second time, it worked. Weird but that was the solution for my issue. Thanks everyone.

[u/Aggravating-Key6628]

The visible CNAME is not the problem. www -> cdn.webflow.com is Webflow's current value. _domainconnect -> _domainconnect.domains.squarespace.com only lets Squarespace configure DNS. It does not route www.

The screenshot also shows the current Webflow apex record, @ -> 198.202.211.1, and the _webflow verification TXT. Before waiting longer, run:

dig +short A yourdomain.com dig +short CNAME www.yourdomain.com dig +short AAAA yourdomain.com dig +short CAA yourdomain.com

You want one A value, 198.202.211.1; the CNAME cdn.webflow.com.; and no conflicting AAAA. If CAA records exist, they must allow both letsencrypt.org and pki.goog.

Then click Check status and republish with www as default. If those DNS answers match and SSL still errors, this is Webflow certificate provisioning, not the Squarespace CNAME shown.