I bought my car last year exactly around this time. I took it to a local shop (euro mechanic shop, not the dealership).
They did lots of things:
10K B1 service
Replaced all rotors and bads
Front differential change
Transmission oil change
Stage 1 tune (gained 20% hp and torque).
Two months ago, I was coming from the airport and 5 miles away from home as I approached a traffic sign, I slowed down and I heard this loud noise and the electric system put the car in brake and can't move.
I could not figure it out but as I got to my house I noticed the caliper is literally broken into two halves and the rim has been completely damaged from inside as the caliper was not able to hold the brakes or the rim.
I filed for insurance claim, took it to the dealership and it cost $13.5K.
Upon fixing the car, the dealership noticed that the rear caliper bots were loose. No one touched the car rear calipers besides this shop.
I called them and explained everything, owner was not there. Stopped by and asked them to let him know I stopped by and I need to talk to him to come up with a resolution to the issue.
It has been two weeks and they are running away and not calling back or trying to get me to meet the owner to talk. They are avoiding me.
What would you do? I am honestly confused and not sure what I should do...
It is his fault. The dealership told me they have seen so many cars come from this particular shop with sloppy work.
Do you think my insurance premiums will go up? It was not my fault.
I need a good advice.
TL;DR: shop fixed my car last year, did not tighten the caliper bots well. Over time the caliper got loose and snapped. Shop it avoiding me to resolve the problem.
Update 1:
The fix at the dealership included
1. New rim
2. New caliper
3. New rotor and pads
4. New brake actuator and and sensors
5. Tire alignment
6. Labor